How to Outsource DevOps Successfully: CEO Guide

Written bySenior Business & Tech Editor

Since 2011, Dmitri has been helping business readers navigate the technology market through expert analysis and editorial work. At EPAM Startups & SMBs, Dmitri shows startups and SMBs across industries how to drive business value from their software engineering investments.

Since 2011, Dmitri has been helping business readers navigate the technology market through expert analysis and editorial work. At EPAM Startups & SMBs, Dmitri shows startups and SMBs across industries how to drive business value from their software engineering investments.

A recent survey conducted by Harvard Business Analytics states that up to 70% of respondents mentioned DevOps as the key to increasing their speed to market, productivity, innovation, customer relevance, and service quality. This demonstrates the significance of applying this approach in software development.

Global devops market size by application illustration
Source: Global Market Insights

Discover the pros and cons of DevOps outsourcing, its impact on the business workflow, and the major reasons to choose this method of collaboration. Read on for more!

Why is DevOps important, and how does it contribute?

The global DevOps market reached $7 billion in 2021 and is expected to reach $26 billion by 2027, growing at a CAGR of 24.5%. This demonstrates that the adoption of DevOps is a growing concern among global companies because they start understanding its importance and benefits.

Global devops market illustration
Source: Research and Markets

DevOps comes as a combination of multiple techniques and practices aimed to speed up the development of new products and simplify the maintenance of existing ones. However, the main contribution of this methodology is that it builds straightforward communication between development and operations teams.

This is achieved by applying the continuous delivery model, automating part of the workflow, and using collaboration platforms that keep the processes transparent. As a result, you get high-quality software faster and teamwork remains at top levels.

Stages of DevOps workflow

Even when you outsource DevOps services, the workflow stages remain the same—a continuous cycle loops all processes until you reach the desired product quality.

1. Continuous Development

During the continuous development stage, your outsourced DevOps team is required to plan the project and start coding. All the requirements are received during a discussion with all stakeholders. It is a continuous and agile process because the developers are required to code whenever new features or performance issues appear.

2. Continuous Integration

The continuous integration phase is thought to be the most substantial in the whole workflow because it forces developers to update the code and implement new features frequently. Regular updates require testing after each new iteration to ensure software quality.

Although many tools are used for continuous integration, some of the most popular options include Jenkins, CircleCI, and Travis. They are used for build automation and testing.

3. Continuous Testing

All kinds of testing activities are applied before, during, and after integrating new modules. Bug-free software requires a lot of work from the quality assurance team, and an outsourced DevOps engineer would suggest using automation. It is a great way to reduce time and effort to deliver error-free applications.

Among the most frequent tools for continuous testing, we can point out Selenium, TestSigma, Eggplant, and others. They are applied for testing automation.

4. Continuous Monitoring

The goal of continuous monitoring is to find system errors like low memory or non-reachable servers. Your developers are supposed to detect these issues and fix them to ensure app performance remains high at all times. If the problem is critical, the team goes through the whole DevOps cycle to find a solution and other potential errors.

Some of the few tools used for continuous monitoring are Sensu, New Relic, and Splunk. These are used to observe metrics and track various activities in software.

5. Continuous Feedback

Gathering feedback through surveys or social media is a great way to get a fresh insight into how your software works from a user’s standpoint. Outsourcing DevOps professionals can help you get a structured approach to receiving and processing feedback from various channels to build a general image of what’s going on and what to improve.

From simple Google Forms for targeted surveys to analytics tools like Pendo, there are dozens of tools for working with feedback.

6. Continuous Deployment

The continuous deployment phase is also critical because it is all about deploying the final code on the servers. Among the elements of DevOps are configuration management (which ensures the deployment goes smoothly) and containerization (to support consistency in all environments).

Companies use tools like Chef or Ansible to manage the configuration during deployment, while solutions like Docker are more of an addition to support the stage’s scalability. There are many other open-source tools suitable for all kinds of needs.

7. Continuous Operations

The final stage, continuous operations, is focused on minimizing the downtime during maintenance. Downtime may cost companies about $5,600 per minute, reaching a total of $300,000+ per hour. That’s why a company that outsources DevOps would use a solution that eliminates downtimes and ensures the app’s services are always available.

Usually, tools such as Docker and Kubernetes are used for container management to save time and money, and ensure your company’s application is available faster.

Apply the continuous approach now!

EPAM’s DevOps services will help you get an error-free application with maximum performance in the shortest possible time. 

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DevOps roles and responsibilities

An outsourced DevOps developer has multiple responsibilities, which vary in each project. Commonly, one could state that this specialist works on unifying and automating processes to provide a faster development process with higher quality. Let’s have a deeper look.

1. CI/CD Pipelines Support

An outsourced DevOps programmer must design, build, test, and maintain the continuous integration and delivery pipelines. This specialist also chooses the tools.

The CI/CD pipelines enable companies to deploy code frequently and enable continuous improvement. It is an everlasting loop that only ends when the desired quality is achieved, and the DevOps engineer sets these standards.

2. Customer-team coordination

A DevOps engineer must understand the project’s requirements from the customer’s side and which KPIs to use when estimating the results. The role also assumes that the specialist manages stakeholders and acts as a medium in discussions, ensuring both sides understand each other.

The engineer’s task is to keep the communication clear and coordinate both parties, acting as a project manager to some degree. Good soft skills ensure everyone remains satisfied with the collaboration.

3. Vulnerability assessment and risk management

As security is one of the cornerstones of modern software, regular vulnerability assessment is a must. A DevOps engineer must apply cybersecurity measures and manage risks that might occur with the software. Preventing a potential threat is a top priority.

4. Other tasks

A DevOps engineer covers dozens of responsibilities that vary with each project. Some of them may include:

  • Team mentoring;
  • Code review and validation;
  • DevOps culture implementation, and others.

However, a lot depends on the project and its requirements.

Reasons to outsource DevOps for your project

86% of organizations actively and passively promote DevOps practices. Startups often look for ways of pushing their solutions to the market faster, so collaborating with a DevOps outsourcing company is the best choice.

Outsourcing from a trusted partner like EPAM Startups & SMBs Global’s verified talent engagement platform allows your company to find talented engineers from all over the world. Also, this brings a flexible pricing model that isn’t always tied to a salary, unlike with most in-house employees. You get many benefits — read about them below.

Pros & cons of DevOps outsourcing

Following the research conducted in the State of DevOps Report, it is believed that companies that outsource DevOps get 24 times faster failure recovery, 22% less time spent on unplanned work, and 3 times fewer change rate failures.

Apart from that, there are dozens of points to be covered. We have chosen the most prominent options to provide a general overview of the pros and cons.


  • Global talent pool

Access to the global talent pool is among the biggest benefits of working with DevOps engineers via the outsource model. While finding an in-house specialist may be challenging, broadening the hiring market to the global level lets you find the right expertise from any country. This simplifies the recruiting process and provides you with richer options.

  • Shorter development cycles

When collaborating with a consulting/outsourcing agency, companies get the full benefits of top-level DevOps expertise. This involves effective and transparent communication, automation of most processes, and the continuous evolution of your product. Hired engineers apply the best practices from the first moment of collaboration, so the standard development process becomes significantly faster.

  • Cost-efficient solutions

DevOps aims at automating most processes which, as a result, saves your time and money. Development teams can focus on more important tasks while monotonous activities get scripted. Also, working with an outsourced DevOps engineer provides your company with a flexible pricing model, which is usually much cheaper than hiring an in-house expert.

  • Higher quality and flexibility

As DevOps applies the continuous model, it is less likely that any bugs and errors slip through without being noticed. Potential issues are mostly cut down during the testing and monitoring stages, ensuring your company gets a solution with maximum performance.

  • Better risk management

Outsourced teams typically have rich backgrounds in the industries you need, so they already know how things work here. Experienced engineers apply the best DevOps practices to mitigate risks and deal with challenges before they even appear on the horizon.


  • Work model restructuring

Applying DevOps in your startup requires a noticeable cultural shift, as it changes the ways people are used to working. Instead of keeping the project-based models, your team members will have to focus on the product-centric full-lifecycle models. These require making different teams work together toward a single goal. It’s quite a challenge, especially in conservative environments which lack leadership skills.

  • Requires technical knowledge

Cooperation with a DevOps team requires technical knowledge like CI/CD processes, infrastructure, testing tools, and other key points that are needed to set appropriate product requirements. You won’t be able to set the task and monitor the results unless you have the appropriate engineering expertise.

  • Requires strong teamwork

Now, you can probably see that DevOps emphasizes strong collaboration between different team members. Everyone comes from various backgrounds, and making them work together is quite a challenge. Applying the DevOps culture step by step is what really helps here.

It’s time to leverage the benefits.

EPAM offers DevOps as a service to help you speed up development and get the right expertise at a flexible price. Hiring our DevOps team is like shifting to the eighth gear of a Ferrari. Hire Developers

Why choose EPAM Startups & SMBs as your DevOps outsourcing partner

Choosing the right partner is the most significant step when implementing DevOps practices in your company. EPAM Startups & SMBs comes like an Uber Premium in the world of outstaffing software development services.

48 hours to start

Our team is ready to take on your project within 48 hours or less after we approve all developers, and sign the NDA and the contract. We know how important it is for startups to work as fast as possible while maintaining top-notch quality, and that’s what we do. It takes only 2 days to upscale or downsize your team so that you can adapt to the changing market. We value speed, flexibility, and quality combined.

Top-notch developers at your service

We screen, select, assess, and hire candidates for your project. EPAM covers the recruiting process completely, so you can get a ready-to-work developer in 2–4 weeks. We don’t just sell a contact — we sell dedicated expertise. You will get the right experience for startups, medium, and large-sized businesses.

A perfect cultural fit

EPAM’s talent pool includes developers from all around the globe. That’s why we can provide you with an expert who works in your time zone. It doesn’t matter whether you are in the US, Canada, Australia, or Europe. We’ve always got a suitable choice. You get 360 degrees of control over the project as the team members provide regular updates and keep the development process transparent.

Summing up

Outsourcing DevOps is a practical choice for startups of any size, as this brings in top-level expertise at a reasonable cost from all over the world. Businesses can hugely benefit from hiring these services remotely because they can get experts with the appropriate industry backgrounds and experiences using the best practices.

However, the biggest challenge is choosing a trusted company for collaboration. Choosing a trusted technology partner is important to achieve the best code quality at a reasonable price with timely software delivery. EPAM Startups & SMBs can help you with that.

Start outsourcing DevOps today!

Our DevOps services will help you get an engineer with experience in your industry to mitigate challenges and leverage maximum benefits. It’s time to improve your software! Schedule a free consultation


Written bySenior Business & Tech Editor

Since 2011, Dmitri has been helping business readers navigate the technology market through expert analysis and editorial work. At EPAM Startups & SMBs, Dmitri shows startups and SMBs across industries how to drive business value from their software engineering investments.

Since 2011, Dmitri has been helping business readers navigate the technology market through expert analysis and editorial work. At EPAM Startups & SMBs, Dmitri shows startups and SMBs across industries how to drive business value from their software engineering investments.