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key facts on our app support and maintenance services

99%
app uptime commitment
95-99%
incident response rate
14,000+
DevTestSecOps experts

application maintenance and support services we offer

We offer all-inclusive support and maintenance services to keep your applications functional and secure. Our application support services solve technical issues and improve user experience so that you can concentrate on your core business processes.

application maintenance and support services by EPAM Startups & SMBs

application maintenance services

application development

Our team will improve and expand your app’s functionality, usability, and performance. Our services focus on optimizing applications so they can align with business initiatives and user expectations.

Our team will improve and expand your app’s functionality, usability, and performance. Our services focus on optimizing applications so they can align with business initiatives and user expectations.

application security

We’ll help you identify, prevent, and mitigate security risks and vulnerabilities. Using best industry practices, we protect applications from unauthorized access, data breaches, and malware.

We’ll help you identify, prevent, and mitigate security risks and vulnerabilities. Using best industry practices, we protect applications from unauthorized access, data breaches, and malware.

application performance

We'll conduct round-the-clock app performance monitoring to identify and resolve issues. Our team runs regular app performance tests to ensure its stability.

We'll conduct round-the-clock app performance monitoring to identify and resolve issues. Our team runs regular app performance tests to ensure its stability.

application compliance

Our specialists help businesses mitigate risks, maintain data integrity, and demonstrate compliance with regulations. We’ll ensure your applications adhere to industry-specific regulations, standards, and compliance requirements.

Our specialists help businesses mitigate risks, maintain data integrity, and demonstrate compliance with regulations. We’ll ensure your applications adhere to industry-specific regulations, standards, and compliance requirements.

application support services

troubleshooting

Our team will identify issues and implement effective solutions to restore application functionality quickly.

Our team will identify issues and implement effective solutions to restore application functionality quickly.

documentation and knowledge management

We’ll help you maintain documentation, knowledge bases, and FAQs to record known issues, resolutions, best practices, and self-service materials for app users.

We’ll help you maintain documentation, knowledge bases, and FAQs to record known issues, resolutions, best practices, and self-service materials for app users.

changelog management

Our support specialists will manage application changes, such as updates, new feature implementation, and configuration modifications.

Our support specialists will manage application changes, such as updates, new feature implementation, and configuration modifications.

user help desk

We provide 24/7 help desk services for app end users, whether they’re your customers or employees, promptly responding to their requests in line with SLAs.

We provide 24/7 help desk services for app end users, whether they’re your customers or employees, promptly responding to their requests in line with SLAs.

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why choose our application maintenance and support services

At EPAM Startups & SMBs, we understand the unique challenges that small businesses and startups face when managing and maintaining their software applications. We offer services tailored to ensure your applications' optimal performance and stability.

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proactive approach

We proactively approach application maintenance and support, continuously monitoring your apps for any potential issues.

Our dedicated team of experts identifies and resolves problems before they impact your business operations.


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20+ years of expertise

With 20+ years of experience providing application maintenance services, our team has expertise with various applications across industries.

In addition, we're also proficient in technologies such as AI, ML, and IoT to support applications using the latest functionality.

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customized solutions

We understand that startups and SMBs are unique, and so are their needs.

We develop customized solutions tailored to your specific project. Whether you need regular upgrades, bug fixes, or enhancements, we’ve got you covered.

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flexibility and scalability

Whether you're a startup looking for basic IT assistance or an SMB requiring comprehensive app management, our application support and maintenance services are scalable to meet your changing needs.

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reduced downtime

We’ll minimize apps’ downtime by quickly addressing technical issues regardless of complexity.

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improved customer experience

We’ll provide personalized and efficient application maintenance and support. Our specialists can diagnose and resolve issues in real-time, leading to increased customer satisfaction.

choose your mode of service delivery

We strive to accommodate various requirements to ensure a personalized and satisfying experience. Depending on your application maintenance and support project’s specifications, we provide three types of service delivery.

dedicated support

Our dedicated team, comprising a team leader, developers, and QA specialists, handles the ongoing tasks with application management. Once the team becomes familiar with an app’s intricacies, codebase, and infrastructure, we’ll efficiently address app maintenance and support needs.

shared support

Under the shared customer support model, businesses can access shared resources to deal with higher customer service demand. This is a ticket-based model that provides additional resources to keep up with activity spikes on demand.

hybrid support

This model inherits the benefits of both shared and dedicated support delivery modes. Hybrid support fits businesses that want to employ dedicated support specialists during standard business hours but go for the shared model for after-hours support.

how to get started

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01
share your needs

Share your needs during the first contact, and our team will come up with a solution that suits your project better.

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02
choose the engagement model

Choose between our self-managed application support and maintenance team, or add our professionals to your in-house team.

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03
get started

Get started with our full support during contract signing and onboarding of your new remote IT support team.

application maintenance and support tech we work with

Our dedicated team of professionals works with industry-proven technologies and tools. This practice allows us to efficiently manage and support software applications across various business domains and industries.

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programming languages

Java

Python

JavaScript

C#

Ruby

and more

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databases

MySQL

PostgreSQL

Oracle

MongoDB

Cassandra

and more

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performance monitoring and logging tools

Prometheus

Grafana

ELK stack (Elasticsearch, Logstash, Kibana)

New Relic

and more

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performance testing tools

Apache JMeter

LoadRunner

Gatling

Apache Benchmark

NeoLoad

Silk Performer

Locust

WebLOAD

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issue tracking systems

Jira

GitHub Issues

Bugzilla

Redmine

Trello

Asana

Microsoft Azure DevOps

GitLab Issues

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ITSM

ServiceNow

OpenText

Zabbix

and more

you are in good company

We at EPAM Startups & SMBs are happy to deliver excellent results and prove our expertise time and again with clients that range from small and medium to enterprise-size businesses.

Consumer_Affairs_logo.png

We found working with EPAM has been a true partnership, where they’ve proven themselves to be a reliable, trustworthy and hardworking team that has really helped us push the boundary of customer-centric innovation.

Zac Carman Managing Director Products, Consumer Affairs
Liberty_Global_logo.png

The trusted EPAM team has helped us push the boundaries of customer-centric innovation. With programs like Horizon 4, we need the ability of our development partners to stay on track. And EPAM stands for that.

Mark Giesbers Managing Director Products, Liberty Global
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We chose EPAM Startups & SMBs to develop a native mobile extension of an existing enterprise application. They were able to quickly identify the needs of our project and collaborate with key individuals within our organization to not only deliver the application on-time, but make significant improvements to our existing core application.

Justin Catalana CEO, Fort Point Beer Company
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frequently asked questions

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