our customer support consulting services

Elevate your customer experience with our customer service consulting services. We'll help your startup implement effective support systems for customer satisfaction.

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    customer experience assessment
    We conduct comprehensive evaluations of your company's customer service processes, identifying strengths and areas for improvement to enhance overall customer experience and loyalty.
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    customer journey mapping
    We map out the end-to-end customer journey to identify pain points and optimize touchpoints, ensuring a seamless and delightful customer experience throughout every interaction.
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    omni-channel strategy development
    We craft a cohesive omni-channel customer service strategy, harmonizing interactions across multiple channels, such as phone, email, social media, and live chat, for consistent and personalized support.
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    complaints resolution and handling
    We implement effective procedures for handling customer complaints, training staff to address cases tactfully, turning dissatisfied customers into loyal brand advocates.
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    customer service analytics and metrics
    We set up data-driven analytics and metrics to track customer service performance, allowing you to measure success, identify trends, and make data-backed decisions for continuous improvement.
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    effective communication training
    We equip your customer service teams with top-notch communication skills, enabling them to engage customers empathetically, resolve issues efficiently, and leave a lasting positive impression.

why our customer service consultancy

proven expertise

Our experienced consultants offer tailored solutions, leveraging industry best practices to optimize your customer service operations and drive customer satisfaction.

tailored approach

We understand the unique challenges of startups and SMBs, providing customized strategies that align with your budget, resources, and growth objectives.

sustainable results

Partnering with EPAM Startups & SMBs ensures long-term success, as we empower your teams with the skills and tools needed to deliver exceptional customer experiences that foster loyalty and business growth.

how to get started with our customer service consultants

share your project details

We begin by collecting the necessary information and details about your project. This way, our services will fully accommodate your requirements.

match with our professionals

You’ll get to meet our professionals with vetted expertise in your niche, who will lend their help to address your challenge or build a custom digital solution as necessary.

get started

Once you have the details and your chosen professionals or a whole team ready to start, launch your project confidently with our full support and supervision.

what our clients say

We at EPAM Startups & SMBs are happy to deliver excellent results and prove our expertise time and again with clients that range from small and medium to enterprise-size businesses.

We found working with EPAM has been a true partnership, where they’ve proven themselves to be a reliable, trustworthy and hardworking team that has really helped us push the boundary of customer-centric innovation.

Zac Carman Managing Director Products, Consumer Affairs

The trusted EPAM team has helped us push the boundaries of customer-centric innovation. With programs like Horizon 4, we need the ability of our development partners to stay on track. And EPAM stands for that.

Mark Giesbers Managing Director Products, Liberty Global

We chose EPAM Startups & SMBs to develop a native mobile extension of an existing enterprise application. They were able to quickly identify the needs of our project and collaborate with key individuals within our organization to not only deliver the application on-time, but make significant improvements to our existing core application.

Justin Catalana CEO, Fort Point Beer Company
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frequently asked questions

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