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key facts

>95%
incident response rate
30%
ticket volume reduction
400+
locations globally

our outsourced helpdesk support services

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application maintenance & support

Our dedicated team specializes in providing comprehensive application maintenance and support. Whether your team faces challenges with specific software or requires assistance with setting up support process pipelines, we ensure you get smooth support operations and issues resolved promptly.

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remote IT help desk

Embrace the flexibility and efficiency of our remote IT help desk services. Our skilled professionals are equipped to handle IT issues remotely, providing quick resolutions and minimizing disruptions to your workflow. Discover the advantages of a responsive and accessible IT support system.

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managed IT support

Elevate your IT infrastructure with our managed IT support services. We take a proactive approach to monitoring, managing, and optimizing your systems, ensuring peak performance and reducing the risk of downtime. Explore the benefits of a comprehensive and reliable IT management solution.

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upscale your project's capabilities with our helpdesk support services
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why clients choose our IT help desk support services

At EPAM Startups & SMBs, we understand the diverse needs of our clients and prioritize delivering exceptional helpdesk support services.

expertise in action

Our team comprises seasoned technology professionals with extensive experience in the IT industry. Clients choose us for our expertise in handling various technical challenges. From routine security issues to complex system optimizations, we bring proficiency and knowledge to every support interaction.

cost-efficient solutions

We recognize the importance and benefits of cost-effectiveness in today's business landscape. Clients appreciate our commitment to providing solutions that not only meet their IT support needs but also do so in a cost-efficient manner. Our full help desk support services are designed to have customers maximize value without compromising quality.

24/7 support

Business operations don't adhere to a 9-to-5 schedule, nor do we. Startups & SMBs internationally choose us for our commitment to 24/7 support. Our team is always available to address issues promptly, ensuring that disruptions are minimized, and operations continue seamlessly, day or night.

our intelligent outsourced help desk support models

We revolutionize help desk support with intelligent automation models, employing cutting-edge technologies to enhance efficiency, responsiveness, and user satisfaction. Explore the pillars and features of our advanced support system:

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cognitive automation

Harness the power of cognitive automation to elevate your help desk and provide technical support at a new level. Our system is designed to learn, adapt, and automate complex decision-making procedures, ensuring quick and accurate resolutions to many IT challenges. By leveraging artificial intelligence, we enhance the overall efficiency of support operations.

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virtual agents

Redefine user interactions with our AI-driven virtual agents. These are adept at handling customer queries, providing real-time assistance, and facilitating seamless interactions. Virtual agents are integral to our commitment to delivering a responsive and interactive support experience, making IT support more user-friendly and efficient.

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unattended automation

Unleash the power of unattended automation for streamlined and efficient support operations. Our automated process requires minimal human intervention, allowing for rapid issue resolution, improved productivity, and reduced response times. Unattended automation is a key component of our commitment to providing 24/7 support that exceeds expectations.

how to start working with us

Discover engagement models for our full help desk support services. From 24/7 dedicated support to on-demand help desk services and support team augmentation, we ensure a transparent and efficient start to our collaboration, setting the foundation for a mutually beneficial relationship.

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01
contact
Whether you have questions, need clarifications, or are ready to discuss your specific requirements, contacting us is the first step towards unlocking a world of tailored solutions and exceptional service.
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02
discovery
We work closely to understand your unique needs, preferences, and objectives. This collaborative effort and professional team ensures that our help desk services are finely tuned to align with your organizational goals, setting the stage for a successful partnership.
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03
kick-off
We initiate the implementation process, ensuring your project starts on a solid foundation. Clear communication, defined objectives, and a comprehensive plan set the tone for a successful and productive partnership.

what our clients say

We at EPAM Startups & SMBs are happy to deliver excellent results and prove our expertise time and again with clients that range from small and medium to enterprise-size businesses.

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We found working with EPAM has been a true partnership, where they’ve proven themselves to be a reliable, trustworthy and hardworking team that has really helped us push the boundary of customer-centric innovation.

Zac Carman Managing Director Products, Consumer Affairs
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The trusted EPAM team has helped us push the boundaries of customer-centric innovation. With programs like Horizon 4, we need the ability of our development partners to stay on track. And EPAM stands for that.

Mark Giesbers Managing Director Products, Liberty Global
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We chose EPAM Startups & SMBs to develop a native mobile extension of an existing enterprise application. They were able to quickly identify the needs of our project and collaborate with key individuals within our organization to not only deliver the application on-time, but make significant improvements to our existing core application.

Justin Catalana CEO, Fort Point Beer Company

what payoffs can you expect from help desk services?

Many organizations seek innovative solutions to ensure seamless operations and user satisfaction. One such transformative solution is the implementation of robust help desk services. So, what can you expect from investing in help desk services? Let’s see how this strategic decision contributes to overall operational excellence and explore the benefits you didn’t know helpdesk services could provide.

Enhanced productivity

  • Faster issue resolution: A well-functioning helpdesk ensures quicker resolution of IT issues, minimizing downtime and allowing employees to remain productive.
  • Efficient ticket management: Help desk services streamline ticketing processes, leading to efficient issue tracking, prioritization, and resolution.

Improved customer satisfaction

  • Prompt support: Quick and responsive help desk services contribute to higher customer satisfaction internally for employees and externally for clients or end-users.
  • Clear communication: Effective helpdesk communication fosters transparency, sets clear expectations, and delivers satisfactory outcomes.

Cost efficiency

  • Reduced downtime costs: Swift issue resolution minimizes the impact of downtime, reducing associated costs and potential revenue loss.
  • Optimized resources: Help desk services help optimize resource allocation, ensuring that skilled professionals focus on high-priority tasks.

Helpdesk services are a catalyst for operational excellence, offering a multitude of payoffs that contribute to the overall success of an organization. The transformative power of a well-implemented and managed helpdesk cannot be overstated, from enhanced productivity and customer satisfaction to cost efficiency and strategic decision-making. Organizations that embrace this strategic investment position themselves for a future of efficiency, innovation, and sustained success.

outsourced helpdesk support services to upscale customer experience
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frequently asked questions

related insights

read our blog
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