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key facts about our ITSM consulting practice

20+
years of ITSM expertise
150+
ITSM experts
ITIL
certified trainers

end-to-end service management consultancy in IT

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    ITSM review and framework design
    Our ITSM framework design service begins with a thorough review and analysis of your existing processes, followed by the design of new ITSM processes tailored to your needs, and the optimization of these processes for maximum efficiency and effectiveness.
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    ITSM technology selection
    We support businesses in choosing best-in-class ITSM platforms such as ServiceNow, Atlassian Jira, and Micro Focus that align with their needs. We leverage our expertise to recommend the top tools, ensuring seamless integration with your IT strategy and operational goals.
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    custom ITSM solution development
    Our custom ITSM solution development service includes the design, development, configuration, and rollout of industry-specific ITSM solutions, complete with integration into CRM, ERP, and SDLC for a unified IT service management ecosystem.
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    IT operations automation
    Our IT operations automation service leverages machine learning to power operational procedures, integrates with external systems, and incorporates various engagement channels such as employee self-service portals, chatbots, etc. The service also includes request automation through classic methods or robotic process automation (RPA) and designing custom applications to meet your unique business needs.
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    managed IT support
    Our managed tech support service provides a reliable backbone to your IT operations, offering immediate response, problem resolution, system maintenance, and user support, ensuring smooth, uninterrupted tech performance across your business.
    learn more
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    change adoption support
    Our change adoption support service entails comprehensive planning for change impact and readiness, engaging leadership, crafting communication, fostering learning and development, designing a pilot strategy, and overseeing its effective implementation. We also set KPI framework targets and the analytics strategy.

ITSM platforms we work with

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ServiceNow

EPAM, a Premier ServiceNow Services Partner, provides top-tier solutions leveraging our team of 100% certified ServiceNow professionals, aligning superior ITSM products with your business needs.

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Atlassian Jira

Harness the power of Atlassian Jira for ITSM with our team of certified Jira administrators and engineers, ensuring high-quality, reliable, and focused IT service management solutions.

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Micro Focus

As a Gold Partner with IT Operations Management Specialization, EPAM brings in its Micro Focus expertise in various products including Sales Certificate, delivering comprehensive, efficient, and personalized ITSM strategies.


what you can achieve with our IT service management consultants

improve service delivery

With proper ITSM, you will experience streamlined, consistent, and faster incident resolution, enhancing overall user and customer satisfaction.

With proper ITSM, you will experience streamlined, consistent, and faster incident resolution, enhancing overall user and customer satisfaction.

increase your IT efficiency

Fine-tuned ITSM processes reduce duplication, improve communication and allow optimal utilization of IT resources, greatly boosting team productivity.

Fine-tuned ITSM processes reduce duplication, improve communication and allow optimal utilization of IT resources, greatly boosting team productivity.

manage risks better

ITSM practices allow proactive identification, evaluation, and mitigation of IT-related risks, ensuring business continuity despite unforeseen circumstances.

ITSM practices allow proactive identification, evaluation, and mitigation of IT-related risks, ensuring business continuity despite unforeseen circumstances.

reduce costs

Effective ITSM enables you to optimize your IT operations, minimizing downtime and operational costs while enhancing return on investment.

Effective ITSM enables you to optimize your IT operations, minimizing downtime and operational costs while enhancing return on investment.

why our IT service management consultancy

ITSM maturity assessment

We conduct a thorough analysis of your current ITSM state and maturity, tailoring our services to your unique needs, facilitating an effective, step-by-step enhancement of IT processes.

guided ITSM evolution

Acknowledging that the transformation to robust ITSM practices is gradual, we walk with your business through this journey, prioritizing essential activities aligned with your unique business objectives.

strategic ITSM roadmaps

Our team helps you look beyond immediate needs, guiding you to build strategic, scalable ITSM roadmaps with clear, achievable next steps to ensure continuous IT and business alignment.

how to get started with our ITSM consultants

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01
share your project details

We begin by collecting the necessary information and details about your project. This way, our services will fully accommodate your requirements.

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match with our professionals

You’ll get to meet our professionals with vetted expertise in your niche, who will lend their help to address your challenge or build a custom digital solution as necessary.

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get started

Once you have the details and your chosen professionals or a whole team ready to start, launch your project confidently with our full support and supervision.

what our clients say

We at EPAM Startups & SMBs are happy to deliver excellent results and prove our expertise time and again with clients that range from small and medium to enterprise-size businesses.

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We found working with EPAM has been a true partnership, where they’ve proven themselves to be a reliable, trustworthy and hardworking team that has really helped us push the boundary of customer-centric innovation.

Zac Carman Managing Director Products, Consumer Affairs
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The trusted EPAM team has helped us push the boundaries of customer-centric innovation. With programs like Horizon 4, we need the ability of our development partners to stay on track. And EPAM stands for that.

Mark Giesbers Managing Director Products, Liberty Global
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We chose EPAM Startups & SMBs to develop a native mobile extension of an existing enterprise application. They were able to quickly identify the needs of our project and collaborate with key individuals within our organization to not only deliver the application on-time, but make significant improvements to our existing core application.

Justin Catalana CEO, Fort Point Beer Company
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