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1st line / help desk specialist for a british energy services company

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Support.UsersCall management (Call Center), Communication
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Colombia
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Sorry, the job is expired

Currently, we are looking for a remote Help Desk Specialist to join our team.

The customer is a British provider of oilfield services to the international oil and gas industry.

In this role you will be required to insure support and continuous improvement of the client's application and infrastructure.

requirements
  • 6+ months experience in users support
    • Proven ability to work independently and as a team member
      • Analytical / troubleshooting / problem solving skills
        • Excellent customer service skills
          • Ability to perform job functions under stress and pressure
            • Good communication (written and oral) and interpersonal skills
              • Fine organizational, multitasking, and time-management skills
                • Overall understanding of IT
                  • Microsoft Office (Office 365) products knowledge
                    • ITIL Foundation is a plus
                      • Advanced level of English
                        nice to have
                        • Active Directory
                          • Azure Active Directory
                            • ITIL proficiency
                              • Windows Administration

                                benefits for locations

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                                For you

                                • Prepaid Medicine with Colsanitas for you and your legal dependents 
                                • MetLife Life Insurance for you 
                                • Thousands of projects for top brands
                                • Stable income

                                For your comfortable work

                                • 100% remote work forever
                                • Free licensed software
                                • Possibility to work on your own device (BYOD)
                                • Stable workload
                                • Relocation opportunities
                                • Flexible engagement models

                                For your growth

                                • Free trainings for technical and soft skills
                                • Free access to LinkedIn Learning platform
                                • Support from a personal Skill Advisor
                                • Language courses
                                • Free access to internal and external e-Libraries
                                • Access to internal communities and competency centers
                                • Certification opportunities
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