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2nd Line / Environments Support Engineer for an Agriculture Company

2nd Line / Environments Support Engineer for an Agriculture Company 40 hrs/week, 12+ months
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We're looking for a remote 2nd Line / Environments Support Engineer with 6+ months of application/environments support experience to join our team.

The customer is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world-class science and innovative crop solutions company commits to rescuing land from degradation, enhancing biodiversity, and revitalizing rural communities.

The main focus is on the documents development automation for the platform that provides the business with a new capability of carrying out content authoring using a data-driven structured approach. The solution is based on Quark software - Quark Publishing Platform and Quark XML Author.

Responsibilities

  • Work on support and development of externally built platform modifying it for the client’s needs
    • Configuring templates of labels (documents) as requested by the client
      • Resolve support tickets of platform end-users in Service Now

        Requirements

        • 6+ months of application/environments support experience
          • Understanding of the SDLC, Agile, Business cases, Client-Server architecture, Application support (Incident\Request fulfillment processes)
            • Experience with bug\ticket\project management tools, e.g., Jira, Service NOW
              • Technical background (especially MS Windows, Git, XML, XSLT)
                • Fast learner
                  • Intermediate English level is a must (B1+)
                    • Good communication skills

                      Benefits in eligible locations

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                      For you

                      • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                      • Individual sessions with professional psychologists and coaches
                      • Free corporate sports and wellness programs
                      • Stable income
                      • Paid time off
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                      For your comfortable work

                      • 100% remote work forever
                      • Free licensed software
                      • Possibility to work on your own device (BYOD)
                      • Stable workload
                      • Relocation opportunities
                      • Flexible engagement models
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                        For your growth

                        • Free trainings for technical and soft skills
                        • Access to LinkedIn Learning platform
                        • Language courses
                        • Access to internal and external e-Libraries
                        • Certification opportunities
                        • Skill advisory service

                          40 hrs/week

                          Hours per week

                          12+ months

                          Project length

                          Belarus, Brazil, Chile, Colombia, India, Russia, Ukraine

                          Locations eligible for the position