junior 2nd line support engineer for financial company

Application Support, Amazon Web Services, Distributed computing, Java, Networks basics

Viet Nam

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Junior 2nd Line Support Engineer for Financial Company

Currently, we are looking for a remote 2nd Line / Environments Support Engineer to join our team.

The customer is a provider of investor communications and technology-driven solutions to banks, broker-dealers, mutual funds, and corporate issuers. The Company's segments include Investor Communication Solutions, and Global Technology and Operations. The Company delivers a range of solutions that helps its clients serve their retail and institutional customers across the entire investment lifecycle, including pre-trade, trade, and post-trade processing functionality.

responsibilities

Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation
Actively participate to platform issue resolution, e.g. calls, meetings, etc.
Take full ownership for assigned platform issues and drive the incident management process
Provide in depth root cause analysis, document with sufficient detail for handover to Knowledge Managers or Development, with the aim to prevent recurrence
Perform issue triage, quickly identify appropriate teams to be involved and escalate as per escalation plan Manage investigations and collect results
Identify and propose/implement issue workarounds (e.g. for high priority issues) when appropriate
Implement bug fixes

requirements

Experience with application/platform support, system troubleshooting, incident/problem management
Development skills in Java and/or Kotlin
Communication skills with all levels and teamwork spirits are essential
Proactive with good analytical, abstraction and organization skills
Ability to work independently, multi-task, prioritize and deliver in a time pressured environment
English level proficiency B1

nice to have

Linux, shell scripting
Experience with web-based applications, cloud environments, distributed processing
Experience in financial services, e.g., trading, wealth management
Knowledge and/or experience using SQL and Linux Shell scripting
Experience with application/system monitoring frameworks
Basic understanding of firewalls, load balancers, and networking concepts