backgo to search

2nd line support engineer for financial company

bullets
Cloud.AWSDistributed computing, Java, Networks
bullets
Viet Nam
warning.png
Sorry, the job is expired

Currently, we are looking for a remote 2nd Line / Environments Support Engineer to join our team.

The customer is a provider of investor communications and technology-driven solutions to banks, broker-dealers, mutual funds, and corporate issuers. The Company's segments include Investor Communication Solutions, and Global Technology and Operations. The Company delivers a range of solutions that helps its clients serve their retail and institutional customers across the entire investment lifecycle, including pre-trade, trade, and post-trade processing functionality.

responsibilities
  • Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation
    • Actively participate to platform issue resolution, e.g. calls, meetings, etc.
      • Take full ownership for assigned platform issues and drive the incident management process
        • Provide in depth root cause analysis, document with sufficient detail for handover to Knowledge Managers or Development, with the aim to prevent recurrence
          • Perform issue triage, quickly identify appropriate teams to be involved and escalate as per escalation plan Manage investigations and collect results
            • Identify and propose/implement issue workarounds (e.g. for high priority issues) when appropriate
              • Implement bug fixes
                requirements
                • Experience with application/platform support, system troubleshooting, incident/problem management
                  • Development skills in Java and/or Kotlin
                    • Communication skills with all levels and teamwork spirits are essential
                      • Proactive with good analytical, abstraction and organization skills
                        • Ability to work independently, multi-task, prioritize and deliver in a time pressured environment
                          nice to have
                          • Linux, shell scripting
                            • Experience with web-based applications, cloud environments, distributed processing
                              • Experience in financial services, e.g., trading, wealth management
                                • Knowledge and/or experience using SQL and Linux Shell scripting
                                  • Experience with application/system monitoring frameworks
                                    • Basic understanding of firewalls, load balancers, and networking concepts

                                      benefits for locations

                                      location.svg
                                      ImageImage

                                      For you

                                      • Medical insurance with 100% of insurance cost covered for you and your legal dependents
                                      • Paid time off
                                      • Stable income
                                      ImageImage

                                      For your comfortable work

                                      • 100% remote work forever
                                      • Free licensed software
                                      • Possibility to work on your own device (BYOD)
                                      • Stable workload
                                      • Relocation opportunities
                                      • Flexible engagement models
                                      ImageImage

                                      For your growth

                                      • Free trainings for technical and soft skills
                                      • Language courses
                                      • Access to internal communities and competency centers
                                      • Access to internal and external e-Libraries
                                      • Certification opportunities
                                      • Skill advisory service
                                      subscribe to EPAM Anywhere vacancies!Hundreds of open jobs for Software Engineers, QA, DevOps, Business Analysts and other tech professionals
                                      Girl in front of laptop

                                      looking for something else?

                                      Find a vacancy that works for you. Send us your CV to receive a personalized offer.