Support Engineer for a Software Corporation | EPAM Anywhere
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L3 Support Engineer for a Multinational Software Corporation

L3 Support Engineer for a Multinational Software Corporation 40 hrs/week, 12+ months
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We are currently looking for a remote L3 Support Engineer with experience in L3 support, knowledge of Jenkins to join our team.

The customer is a German multinational software corporation that makes enterprise software to manage business operations and customer relations.

Responsibilities

  • Provide technical assistance and support for the most complex field issues such as OS and storage communication issues and other associated add on's for products
    • Diagnose technical field issues down to root cause such as storage loss of access and performance problems
      • Work with the development teams for problem resolution such as performance, and interoperability/functionality

        Requirements

        • Experience in L3 support is a must
          • Experience with Linux
            • Knowledge of Jenkins
              • SAP Experience is a plus but not required
                • Big plus is OpenStack or Azure Cloud Services, Azure Kubernetes Service
                  Systems Engineering

                  Benefits in eligible locations

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                  For you

                  • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                  • Individual sessions with professional psychologists and coaches
                  • Free corporate sports and wellness programs
                  • Stable income
                  • Paid time off
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                  For your comfortable work

                  • 100% remote work forever
                  • Free licensed software
                  • Possibility to work on your own device (BYOD)
                  • Stable workload
                  • Relocation opportunities
                  • Flexible engagement models
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                    For your growth

                    • Free trainings for technical and soft skills
                    • Access to LinkedIn Learning platform
                    • Language courses
                    • Access to internal and external e-Libraries
                    • Certification opportunities
                    • Skill advisory service

                      40 hrs/week

                      Hours per week

                      12+ months

                      Project length

                      Belarus, Brazil, Chile, Colombia, Russia, Ukraine

                      Locations eligible for the position