go to searchlead 2nd line / environments support engineer
Application Support, Application Support Tools, Hyper-V, Windows Server Failover cluster
Lead 2nd Line / Environments Support Engineer
We are currently looking for a remote Lead 2nd Line / Environments Support Engineer to join our team.
As a Remote Lead 2nd Line / Environments Support Engineer, you will assume a leadership role while providing technical support and maintaining the stability and performance of our production environments.
With 5+ years of relevant production experience and 1+ years of relevant leadership experience, you will oversee a team of support engineers and play a vital role in ensuring the security, delivery, and availability of our HighQ platform. You will collaborate with cross-functional teams, drive process improvements, and mentor junior team members.
responsibilities
- Lead a team of support engineers in providing second-line technical support for our software platform, ensuring incidents and service requests are resolved effectively
- Troubleshoot and diagnose complex issues related to Windows support and high availability clusters, providing guidance and expertise to team members
- Manage and maintain virtualized environments using your knowledge of High Density Virtualization Hyper-V
- Design, implement, and manage Windows and Hyper-V environments, including Datacenter cluster(s), with a focus on scalability, performance, and security
- Analyze data flow, perform gap analysis, and recommend comprehensive security improvements
- Support three-tier web applications running in public and/or private cloud environments
- Participate in the on-call rotation and provide guidance to team members for maintenance, scheduled work, support, and release/deployment requirements
- Drive process improvements, identify automation opportunities, and implement best practices for efficient support operations
- Mentor and develop junior team members, fostering their growth and technical expertis
requirements
- 5+ years of relevant production experience in supporting and maintaining production environments
- 1+ years of relevant leadership experience, overseeing a team of support engineers
- Strong knowledge of Windows support and high availability clusters
- Proficiency in High Density Virtualization Hyper-V
- Extensive experience in designing, implementing, and managing Windows and Hyper-V environments, including Datacenter cluster(s)
- Ability to produce data flow diagrams, perform gap analysis, and propose holistic security enhancements
- Familiarity with three-tier web applications running in public and/or private cloud environments
- B2+ English level for effective communication and collaboration
nice to have
- Basic networking background
- Strong knowledge of automation, DevOps, cloud-native architecture, and system monitoring
- Experience with Azure
- Nimble storage experience
- MailEnable experience
- Basic understanding of PowerShell scripting and automation skills
benefits for locations
Armenia
For you
- Medical insurance package for you and your family
- Stable income
- Paid sick leave days
For your comfortable work
- 100% remote work forever
- Free licensed software
- Possibility to work on your own device (BYOD)
- Stable workload
- Relocation opportunities
- Flexible engagement models
For your growth
- Free trainings for technical, soft, and leadership skills
- Access to LinkedIn Learning platform
- Language courses
- Access to internal and external e-Libraries
- Certification opportunities
- Skill advisory service
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