Lead 2nd Line/Environments Support Engineer | EPAM Anywhere

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Lead 2nd Line/Environments Support Engineer for an Apparel and Footwear Company

Lead 2nd Line/Environments Support Engineer for an Apparel and Footwear Company 40 hrs/week, 12+ months

We are currently looking for a remote Lead 2nd Line/Environments Support Engineer with hands-on Magento experience and familiarity with Magento eCommerce platform to join our team.

The customer is an apparel and footwear company that controls over 30 brands related to informal and sportswear and thousands of stores in the four corners of the globe.

The objective of this project is assisting the customer on the execution of its business processes, through the investigation and resolution of application issues or assistance with functional questions related to the Magento Applications and related to all the integrations with third party systems.

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM Anywhere.

Responsibilities

  • Incremental development
    • Bug Fixing
      • System Administration (Backups, DB maintenance)
        • Product Catalog Maintenance (Content Formatting, SEO Compliance, Image Touch-Ups, etc.)
          • System Monitoring and Problem Solving
            • A/B Testing (upon specific request)
              • Provide Analytics Reports and Recommendations
                • eCommerce Platform SEO Support (upon specific request)
                  • Provide critical support with guaranteed response time
                    • Site up monitoring
                      • User flow monitoring (browse site, add/remove/update cart, checkout)
                        • eCommerce store backend monitoring (up to 2 critical integrations such as payment and taxation services)
                          • Participate in weekly status meetings and quarterly business planning meetings

                            Requirements

                            • Hands-on experience with Magento
                              • Familiarity with Magento eCommerce platform
                                • Competent knowledge of e-commerce data organization and relationships
                                  • Exceptional client-facing communication skills
                                    • 1+ year of relevant leadership experience

                                      We offer

                                      • Competitive compensation depending on experience and skills
                                        • Work on enterprise-level projects on a long-term basis
                                          • Full-time remote work
                                            • Unlimited access to learning resources (EPAM training courses, English classes, Internal Library)
                                              • Community of 38,000+ industry's top professionals
                                                Support.Application
                                                Magento
                                                DevOps.CI/CD

                                                40 hrs/week

                                                Hours per week

                                                12+ months

                                                Project length

                                                Belarus, Brazil, Chile, Colombia, Russia, Ukraine

                                                Locations eligible for the position