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lead 2nd line / environments support engineer for an investment company

Sorry, the job is expired

We are looking for a remote Lead 2nd Line / Environments Support Engineer with 5+ years of experience in Production Support to join our team.

The customer is a global firm that invests in multiple asset classes and strategies worldwide.

The main pool of tasks is associated with application maintenance and support.

  • Event, Incident, Problem and Knowledge management process
    • Participate in project activities as part of continuous service improvement
      • Collaborate with business and technical stakeholders to ensure environment stability
        • Perform Environment monitoring and issues resolution during respective regions’ market hours
          • Support end-to-end data flows and health/sanity checks of the systems/applications
            • Ensure platform stability (application work in frames of agreed SLA, notify Luxoft management/Client in case of unexpected behavior)
              • Ensure issue resolutions happens within agreed RTO
                • Logs review, data discovery in database tables for investigation of workflows failures
                  • Raise a defect and start pro-active work on resolution when the issue got identified
                    • Escalate unexpected behavior found during logic review (bugs in implementation) to the implementers team Investigate and supply analysis for fix application/configuration issues on production environment (improper configuration/deny of services etc.)
                      • Support defect fixes rollouts
                        • Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications)
                          • Be responsible for governance process during issue remediation and post root cause investigation process
                            • Work with Windows and Unix Based applications, organized as a microservices within various containerization tool
                              • Get hands on experience with on-premises and cloud infrastructure and services
                                • 5+ years of experience as a Production Support Engineer
                                  • 1+ years of relevant leadership experience
                                    • Experience in Provisioning and de-provisioning user changes
                                      • Proficiency in Identity Management - Provisioning and Workflow processes (SailPoint)
                                        • Knowledge of End-to-End User access life cycle
                                          • Skills in managing application and user-store integration
                                            • Skills in aligning IAM initiatives to business processes
                                              • Understanding of Incident management system (Like Salesforce, Service Now)
                                                • Knowledge on change management, password management
                                                  • Sound Knowledge on Active Directory
                                                    • Experience with Role Base Access Controls
                                                      • Fundamental networking knowledge IP, DHCP, DNS, routing, etc.
                                                        • Knowledge of monitoring, alerting and logging
                                                          • Proficient English (written and spoken) B2

                                                            benefits for locations


                                                            For you

                                                            • Prepaid Medicine with Colsanitas for you and your legal dependents 
                                                            • MetLife Life Insurance for you 
                                                            • Thousands of projects for top brands
                                                            • Stable income

                                                            For your comfortable work

                                                            • 100% remote work forever
                                                            • Free licensed software
                                                            • Possibility to work on your own device (BYOD)
                                                            • Stable workload
                                                            • Relocation opportunities
                                                            • Flexible engagement models

                                                            For your growth

                                                            • Free trainings for technical and soft skills
                                                            • Free access to LinkedIn Learning platform
                                                            • Support from a personal Skill Advisor
                                                            • Language courses
                                                            • Free access to internal and external e-Libraries
                                                            • Access to internal communities and competency centers
                                                            • Certification opportunities
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