lead interaction designer for telecommunications company

Interaction DesignUX Design, Google Dialogflow, IVR, Prototyping, RPA Engineering

Russia

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Lead Interaction Designer for Telecommunications Company

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Currently, we are looking for a remote Lead Voice Interaction Designer with 2+ years in voice user interface and user experience design to join our team.

The customer is a Telecommunications Company that connects people and networks by delivering interconnection services for all types of providers.

responsibilities

Creating and designing IVR dialog flows for internal and external applications
Ensuring high quality, user-centered designs while remaining consistent with corporate policies, procedures, and philosophies
Creating mockups and prototypes to derive and elicit business requirements to facilitate the development user interactions
Design user interface elements for all levels of the interface (interface posture, components, dialogs, audio elements) that are highly optimized around user goals and needs
Conduct user needs assessment, requirements gathering, task analysis, cognitive walkthrough, and heuristic evaluation
Collaborating with internal and external clients on the design of these UIs
Establishing and maintaining a professional relationship with key internal and external stakeholders including clients, team members and department contacts

requirements

Bachelor's degree required from an accredited college or university with major course work in Interaction Design, Human-Computer Interaction, Cognitive Science, or related fields; equivalent work experience in a similar position may be substituted for educational requirements
2+ years in voice user interface and user experience design
2+ years user experience research
5+ years of general business experience
Proven contact center experience
A working knowledge of Google technologies, including Dialogflow NLU
Knowledge of Visio, Word and Excel required
Proven presentation and public speaking skills

benefits for locations

Russia

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