Lead Interaction Designer | EPAM Anywhere
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Lead Interaction Designer for Telecommunications Company

Lead Interaction Designer for Telecommunications Company 40 hrs/week, 12+ months

Currently, we are looking for a remote Lead Voice Interaction Designer with 2+ years in voice user interface and user experience design to join our team.

The customer is a Telecommunications Company that connects people and networks by delivering interconnection services for all types of providers.

Responsibilities

  • Creating and designing IVR dialog flows for internal and external applications
    • Ensuring high quality, user-centered designs while remaining consistent with corporate policies, procedures, and philosophies
      • Creating mockups and prototypes to derive and elicit business requirements to facilitate the development user interactions
        • Design user interface elements for all levels of the interface (interface posture, components, dialogs, audio elements) that are highly optimized around user goals and needs
          • Conduct user needs assessment, requirements gathering, task analysis, cognitive walkthrough, and heuristic evaluation
            • Collaborating with internal and external clients on the design of these UIs
              • Establishing and maintaining a professional relationship with key internal and external stakeholders including clients, team members and department contacts

                Requirements

                • Bachelor's degree required from an accredited college or university with major course work in Interaction Design, Human-Computer Interaction, Cognitive Science, or related fields; equivalent work experience in a similar position may be substituted for educational requirements
                  • 2+ years in voice user interface and user experience design
                    • 2+ years user experience research
                      • 5+ years of general business experience
                        • Proven contact center experience
                          • A working knowledge of Google technologies, including Dialogflow NLU
                            • Knowledge of Visio, Word and Excel required
                              • Proven presentation and public speaking skills

                                We offer

                                • Competitive compensation depending on experience and skills
                                  • Work in enterprise-level projects on a long-term basis
                                    • You will have a 100% remote full-time job
                                      • Unlimited access to learning courses (EPAM training courses, English regular classes, Internal Library)
                                        • Community of 44,500+ industry’s top professionals
                                          Interaction Design
                                          UX Design
                                          Google Dialogflow
                                          IVR
                                          Prototyping
                                          RPA Engineering

                                          Benefits in eligible locations

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                                          For you

                                          • Voluntary health insurance
                                          • Free corporate sports programs
                                          • Discounts in fitness centers, gyms, beauty & spa salons
                                          • Discounts for upgrading your workplace at home
                                          • Paid time off
                                          • Paid sick leave days
                                          • Stable income
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                                          For your comfortable work

                                          • 100% remote work forever
                                          • Free licensed software
                                          • Possibility to work on your own device (BYOD)
                                          • Stable workload
                                          • Relocation opportunities
                                          • Flexible engagement models
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                                          For your growth

                                          • Free trainings for technical and skills
                                          • Language courses
                                          • Access to internal and external e-Libraries
                                          • Certification opportunities
                                          • Skill advisory service

                                          40 hrs/week

                                          Hours per week

                                          12+ months

                                          Project length

                                          Russia

                                          Locations eligible for the position