Lead Interaction Designer for Telecommunications Company
Lead Interaction Designer for Telecommunications Company 40 hrs/week, 12+ months
Currently, we are looking for a remote Lead Voice Interaction Designer with 2+ years in voice user interface and user experience design to join our team.
The customer is a Telecommunications Company that connects people and networks by delivering interconnection services for all types of providers.
Responsibilities
- Creating and designing IVR dialog flows for internal and external applications
- Ensuring high quality, user-centered designs while remaining consistent with corporate policies, procedures, and philosophies
- Creating mockups and prototypes to derive and elicit business requirements to facilitate the development user interactions
- Design user interface elements for all levels of the interface (interface posture, components, dialogs, audio elements) that are highly optimized around user goals and needs
- Conduct user needs assessment, requirements gathering, task analysis, cognitive walkthrough, and heuristic evaluation
- Collaborating with internal and external clients on the design of these UIs
- Establishing and maintaining a professional relationship with key internal and external stakeholders including clients, team members and department contacts
Requirements
- Bachelor's degree required from an accredited college or university with major course work in Interaction Design, Human-Computer Interaction, Cognitive Science, or related fields; equivalent work experience in a similar position may be substituted for educational requirements
- 2+ years in voice user interface and user experience design
- 2+ years user experience research
- 5+ years of general business experience
- Proven contact center experience
- A working knowledge of Google technologies, including Dialogflow NLU
- Knowledge of Visio, Word and Excel required
- Proven presentation and public speaking skills
Benefits in eligible locations
Russia
For you
Voluntary health insurance- Free corporate sports programs
- Discounts in fitness centers, gyms, beauty & spa salons
- Discounts for upgrading your workplace at home
- Paid time off
- Paid sick leave days
- Stable income
For your comfortable work
- 100% remote work forever
- Free licensed software
- Possibility to work on your own device (BYOD)
- Stable workload
- Relocation opportunities
- Flexible engagement models
For your growth
- Free trainings for technical and skills
- Language courses
- Access to internal and external e-Libraries
- Certification opportunities
- Skill advisory service
40 hrs/week
Hours per week
12+ months
Project length
Russia
Locations eligible for the position
