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lead interaction designer for telecommunications company

Interaction Design, UX Design, Google Dialogflow, IVR, Prototyping, RPA Engineering
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Currently, we are looking for a remote Lead Voice Interaction Designer with 2+ years in voice user interface and user experience design to join our team.

The customer is a Telecommunications Company that connects people and networks by delivering interconnection services for all types of providers.

  • Creating and designing IVR dialog flows for internal and external applications
    • Ensuring high quality, user-centered designs while remaining consistent with corporate policies, procedures, and philosophies
      • Creating mockups and prototypes to derive and elicit business requirements to facilitate the development user interactions
        • Design user interface elements for all levels of the interface (interface posture, components, dialogs, audio elements) that are highly optimized around user goals and needs
          • Conduct user needs assessment, requirements gathering, task analysis, cognitive walkthrough, and heuristic evaluation
            • Collaborating with internal and external clients on the design of these UIs
              • Establishing and maintaining a professional relationship with key internal and external stakeholders including clients, team members and department contacts
                • Bachelor's degree required from an accredited college or university with major course work in Interaction Design, Human-Computer Interaction, Cognitive Science, or related fields; equivalent work experience in a similar position may be substituted for educational requirements
                  • 2+ years in voice user interface and user experience design
                    • 2+ years user experience research
                      • 5+ years of general business experience
                        • Proven contact center experience
                          • A working knowledge of Google technologies, including Dialogflow NLU
                            • Knowledge of Visio, Word and Excel required
                              • Proven presentation and public speaking skills
                                • Proficient English (written and spoken) B2

                                  benefits for locations


                                  For you

                                  • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                                  • Individual sessions with professional psychologists and coaches
                                  • Free corporate sports and wellness programs
                                  • Stable income
                                  • Paid time off

                                  For your comfortable work

                                  • 100% remote work forever
                                  • Free licensed software
                                  • Possibility to work on your own device (BYOD)
                                  • Stable workload
                                  • Relocation opportunities
                                  • Flexible engagement models

                                    For your growth

                                    • Free trainings for technical and soft skills
                                    • Access to LinkedIn Learning platform
                                    • Language courses
                                    • Access to internal and external e-Libraries
                                    • Certification opportunities
                                    • Skill advisory service
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