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Lead Interaction Designer for Telecommunications Company

Lead Interaction Designer for Telecommunications Company 40 hrs/week, 12+ months

Currently, we are looking for a remote Lead Voice Interaction Designer with 2+ years in voice user interface and user experience design to join our team.

The customer is a Telecommunications Company that connects people and networks by delivering interconnection services for all types of providers.

Responsibilities

  • Creating and designing IVR dialog flows for internal and external applications
    • Ensuring high quality, user-centered designs while remaining consistent with corporate policies, procedures, and philosophies
      • Creating mockups and prototypes to derive and elicit business requirements to facilitate the development user interactions
        • Design user interface elements for all levels of the interface (interface posture, components, dialogs, audio elements) that are highly optimized around user goals and needs
          • Conduct user needs assessment, requirements gathering, task analysis, cognitive walkthrough, and heuristic evaluation
            • Collaborating with internal and external clients on the design of these UIs
              • Establishing and maintaining a professional relationship with key internal and external stakeholders including clients, team members and department contacts

                Requirements

                • Bachelor's degree required from an accredited college or university with major course work in Interaction Design, Human-Computer Interaction, Cognitive Science, or related fields; equivalent work experience in a similar position may be substituted for educational requirements
                  • 2+ years in voice user interface and user experience design
                    • 2+ years user experience research
                      • 5+ years of general business experience
                        • Proven contact center experience
                          • A working knowledge of Google technologies, including Dialogflow NLU
                            • Knowledge of Visio, Word and Excel required
                              • Proven presentation and public speaking skills
                                Interaction Design
                                UX Design
                                Google Dialogflow
                                IVR
                                Prototyping
                                RPA Engineering

                                Benefits in eligible locations

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                                For you

                                • Voluntary health insurance
                                • Free corporate sports programs
                                • Discounts in fitness centers, gyms, beauty & spa salons
                                • Discounts for upgrading your workplace at home
                                • Paid time off
                                • Paid sick leave days
                                • Stable income
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                                For your comfortable work

                                • 100% remote work forever
                                • Free licensed software
                                • Possibility to work on your own device (BYOD)
                                • Stable workload
                                • Relocation opportunities
                                • Flexible engagement models
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                                For your growth

                                • Free trainings for technical and skills
                                • Language courses
                                • Access to internal and external e-Libraries
                                • Certification opportunities
                                • Skill advisory service

                                40 hrs/week

                                Hours per week

                                12+ months

                                Project length

                                Russia

                                Locations eligible for the position