Investment Lead Support Engineer remote vacancies | EPAM Anywhere
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Lead Support Engineer for Investment Company

Lead Support Engineer for Investment Company 40 hrs/week, 12+ months

We are currently looking for a remote Lead 2nd Line / Environments Support Engineer with 5+ years of experience as a Systems Engineer or a Systems Administrator, and cloud experience in AWS to join our team.

The customer is a provider of investor communications and technology-driven solutions to banks, broker-dealers, mutual funds, and corporate issuers. The Company's segments include Investor Communication Solutions, and Global Technology and Operations. The Company delivers a range of solutions that helps its clients serve their retail and institutional customers across the entire investment lifecycle, including pre-trade, trade, and post-trade processing functionality.

The main pool of tasks is associated with Operations and Support IT services delivery.


  • Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation.
    • Actively participate to platform issue resolution, e.g., calls, meetings, etc.
      • Take full ownership for assigned platform issues and drive the incident management process
        • Provide in depth root cause analysis, document with sufficient detail for handover to Knowledge Managers or Development, with the aim to prevent recurrence
          • Perform issue triage, quickly identify appropriate teams to be involved and escalate as per escalation plan. Manage investigations and collect results.
            • Identify and propose/implement issue workarounds (e.g. for high priority issues) when appropriate
              • Implement bug fixes


                • 5+ years of experience in web based applications development, cloud environments, distributed processing, messaging and databases.
                  • 1+ years of relevant leadership experience
                    • Strong application development experience in the technologies mentioned above, in particular Java and Kotlin
                      • Basic understanding of firewalls, load balancers, and networking concepts.
                        • Communication skills with all levels and teamwork spirits are essential.
                          • Proactive with strong analytical, abstraction and organization skills.
                            • Ability to work independently, multi-task, prioritize and deliver in a time pressured environment.

                              Nice to have

                              • Experience with Grafana, Kibana, Splunk or Prometheus
                                • Experience in the financial services, e.g. trading, wealth management
                                  • Application/platform support, system troubleshooting experience
                                    • Knowledge and/or experience using SQL and Linux Shell scripting
                                      Distributed computing
                                      Networks Basics
                                      Application Support Tools
                                      Trading Applications (Financial Systems)
                                      UNIX shell scripting

                                      Benefits in eligible locations


                                      For you

                                      • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                                      • Individual sessions with professional psychologists and coaches
                                      • Free corporate sports and wellness programs
                                      • Stable income
                                      • Paid time off

                                      For your comfortable work

                                      • 100% remote work forever
                                      • Free licensed software
                                      • Possibility to work on your own device (BYOD)
                                      • Stable workload
                                      • Relocation opportunities
                                      • Flexible engagement models

                                        For your growth

                                        • Free trainings for technical and soft skills
                                        • Access to LinkedIn Learning platform
                                        • Language courses
                                        • Access to internal and external e-Libraries
                                        • Certification opportunities
                                        • Skill advisory service

                                          40 hrs/week

                                          Hours per week

                                          12+ months

                                          Project length

                                          Armenia, Belarus, Colombia, Georgia, India, Italy, Kazakhstan, Mexico, Russia, Ukraine, Uzbekistan, Viet Nam

                                          Locations eligible for the position