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Lead Support Engineer for World’s Leading Broadband Company

Lead Support Engineer for World’s Leading Broadband Company 40 hrs/week, 12+ months
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Currently, we're looking for a remote Lead Support Engineer for World’s Leading Broadband Company.

The customer is a world leader in converged broadband, video, and mobile communications services. Liberty businesses deliver next-generation products through advanced fibre and 5G networks that connect 85 million subscribers across Europe and the United Kingdom. Liberty businesses operate under some of the best-known consumer brands, including Virgin Media-O2 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise UPC in Switzerland, Virgin Media in Ireland and UPC in Eastern Europe. 


  • Development and operation of infrastructure, monitoring, diagnostics and elimination of weaknesses
    • Using existing and developing new environment deployment automation tools
      • Interaction with development teams, optimization of CI / CD processes based on GitLab


        • 4+ years in an international environment as an L3 support engineer
          • Have experience in REST API services development/testing
            • Have experience in working with k8s setup
              • Have experience in AWS monitoring
                • Skilled in code review, able to determine and describe improvements in the scope of services support and monitoring
                  • Work with business requirements and customer needs
                    • Perform on level of understanding to support quality standards
                      • Desire to learn new technologies
                        • Be ready for challenging tasks
                          • Being responsible in working by priority. Kanban methodology is used in the team
                            • Ability to work in a constantly changing environment
                              • Ability to provide e2e production support
                                • Problem-solving oriented approach

                                  Nice to have

                                  • Knowledge of Jira
                                    • Extensive experience in Kibana, Grafana and Postman
                                      • Experinece in React.js with redux)

                                        Benefits in eligible locations


                                        For you

                                        • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                                        • Individual sessions with professional psychologists and coaches
                                        • Free corporate sports and wellness programs
                                        • Stable income
                                        • Paid time off

                                        For your comfortable work

                                        • 100% remote work forever
                                        • Free licensed software
                                        • Possibility to work on your own device (BYOD)
                                        • Stable workload
                                        • Relocation opportunities
                                        • Flexible engagement models

                                          For your growth

                                          • Free trainings for technical and soft skills
                                          • Access to LinkedIn Learning platform
                                          • Language courses
                                          • Access to internal and external e-Libraries
                                          • Certification opportunities
                                          • Skill advisory service

                                            40 hrs/week

                                            Hours per week

                                            12+ months

                                            Project length

                                            Belarus, Colombia, Russia, Ukraine

                                            Locations eligible for the position