Freelance Middle 2nd Line / Environments Support Engineer job | EPAM Anywhere

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Middle 2nd Line / Environments Support Engineer for an Agriculture Company

Middle 2nd Line / Environments Support Engineer for an Agriculture Company 40 hrs/week, 12+ months

We're looking for a remote Middle 2nd Line / Environments Support Engineer with 2+ years of application/environments support experience to join our team.

The customer is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world-class science and innovative crop solutions company commits to rescuing land from degradation, enhancing biodiversity, and revitalizing rural communities.

The main focus is on the documents development automation for the platform that provides the business with a new capability of carrying out content authoring using a data-driven structured approach. The solution is based on Quark software - Quark Publishing Platform and Quark XML Author.

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM Anywhere.

Responsibilities

  • Work on support and development of externally built platform modifying it for the client’s needs
    • Configuring templates of labels (documents) as requested by the client
      • Resolve support tickets of platform end-users in Service Now

        Requirements

        • 2+ years of application/environments support experience
          • Understanding of the SDLC, Agile, Business cases, Client-Server architecture, Application support (Incident\Request fulfillment processes)
            • Experience with bug\ticket\project management tools, e.g., Jira, Service NOW
              • Technical background (especially MS Windows, Git, XML, XSLT)
                • Fast learner
                  • Intermediate English level is a must (B1+)
                    • Good communication skills

                      We offer

                      • Competitive compensation depending on experience and skills
                        • Work on enterprise-level projects on a long-term basis
                          • Full-time remote work
                            • Unlimited access to learning resources (EPAM training courses, English classes, Internal Library)
                              • Community of 38,000+ industry's top professionals
                                Support.Application

                                40 hrs/week

                                Hours per week

                                12+ months

                                Project length

                                Belarus, Brazil, Chile, Colombia, India, Russia, Ukraine

                                Locations eligible for the position