Middle 2nd Line Support Engineer remote vacancies | EPAM Anywhere
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Middle 2nd Line Support Engineer for Financial Company

Middle 2nd Line Support Engineer for Financial Company 40 hrs/week, 12+ months

Currently, we are looking for a remote Middle 2nd Line / Environments Support Engineer to join our team.

The customer is a provider of investor communications and technology-driven solutions to banks, broker-dealers, mutual funds, and corporate issuers. The Company's segments include Investor Communication Solutions, and Global Technology and Operations. The Company delivers a range of solutions that helps its clients serve their retail and institutional customers across the entire investment lifecycle, including pre-trade, trade, and post-trade processing functionality.

Responsibilities

  • Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation
    • Actively participate to platform issue resolution, e.g. calls, meetings, etc.
      • Take full ownership for assigned platform issues and drive the incident management process
        • Provide in depth root cause analysis, document with sufficient detail for handover to Knowledge Managers or Development, with the aim to prevent recurrence
          • Perform issue triage, quickly identify appropriate teams to be involved and escalate as per escalation plan Manage investigations and collect results
            • Identify and propose/implement issue workarounds (e.g. for high priority issues) when appropriate
              • Implement bug fixes

                Requirements

                • Experience with application/platform support, system troubleshooting, incident/problem management
                  • Development skills in Java and/or Kotlin
                    • Communication skills with all levels and teamwork spirits are essential
                      • Proactive with good analytical, abstraction and organization skills
                        • Ability to work independently, multi-task, prioritize and deliver in a time pressured environment

                          Nice to have

                          • Linux, shell scripting
                            • Experience with web-based applications, cloud environments, distributed processing
                              • Experience in financial services, e.g., trading, wealth management
                                • Knowledge and/or experience using SQL and Linux Shell scripting
                                  • Experience with application/system monitoring frameworks
                                    • Basic understanding of firewalls, load balancers, and networking concepts
                                      Cloud.AWS
                                      Distributed computing
                                      Java
                                      Networks

                                      Benefits in eligible locations

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                                      For you

                                      • Medical insurance with 100% of insurance cost covered for you and your legal dependents
                                      • Paid time off
                                      • Stable income
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                                      For your comfortable work

                                      • 100% remote work forever
                                      • Free licensed software
                                      • Possibility to work on your own device (BYOD)
                                      • Stable workload
                                      • Relocation opportunities
                                      • Flexible engagement models
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                                      For your growth

                                      • Free trainings for technical and soft skills
                                      • Language courses
                                      • Access to internal communities and competency centers
                                      • Access to internal and external e-Libraries
                                      • Certification opportunities
                                      • Skill advisory service

                                      40 hrs/week

                                      Hours per week

                                      12+ months

                                      Project length

                                      Viet Nam

                                      Locations eligible for the position