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Middle Support Engineer for Investment Company

Middle Support Engineer for Investment Company 40 hrs/week, 12+ months

We are currently looking for a remote Middle 2nd Line / Environments Support Engineer with 2+ years of experience as a Systems Engineer or a Systems Administrator, and cloud experience in AWS to join our team.

The customer is a provider of investor communications and technology-driven solutions to banks, broker-dealers, mutual funds, and corporate issuers. The Company's segments include Investor Communication Solutions, and Global Technology and Operations. The Company delivers a range of solutions that helps its clients serve their retail and institutional customers across the entire investment lifecycle, including pre-trade, trade, and post-trade processing functionality.

The main pool of tasks is associated with Operations and Support IT services delivery.


  • Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation.
    • Actively participate to platform issue resolution, e.g., calls, meetings, etc.
      • Take full ownership for assigned platform issues and drive the incident management process
        • Provide in depth root cause analysis, document with sufficient detail for handover to Knowledge Managers or Development, with the aim to prevent recurrence
          • Perform issue triage, quickly identify appropriate teams to be involved and escalate as per escalation plan. Manage investigations and collect results.
            • Identify and propose/implement issue workarounds (e.g. for high priority issues) when appropriate
              • Implement bug fixes


                • 2+ years of experience in web based applications development, cloud environments, distributed processing, messaging and databases.
                  • Strong application development experience in the technologies mentioned above, in particular Java and Kotlin
                    • Basic understanding of firewalls, load balancers, and networking concepts.
                      • Communication skills with all levels and teamwork spirits are essential.
                        • Proactive with strong analytical, abstraction and organization skills.
                          • Ability to work independently, multi-task, prioritize and deliver in a time pressured environment.

                            Nice to have

                            • Experience with Grafana, Kibana, Splunk or Prometheus
                              • Experience in the financial services, e.g. trading, wealth management
                                • Application/platform support, system troubleshooting experience
                                  • Knowledge and/or experience using SQL and Linux Shell scripting
                                    Distributed computing
                                    Networks Basics
                                    Application Support Tools
                                    Trading Applications (Financial Systems)
                                    UNIX shell scripting

                                    Benefits in eligible locations


                                    For you

                                    • Paid time off
                                    • Paid sick leave days
                                    • Health insurance
                                    • Stable income

                                    For your comfortable work

                                    • 100% remote work forever
                                    • Stable workload
                                    • Free licensed software
                                    • Possibility to work on your own device (BYOD)
                                    • Relocation opportunities
                                    • Flexible engagement models

                                    For your growth

                                    • Free trainings for technical and soft skills
                                    • Free access to LinkedIn Learning platform
                                    • Skyeng language courses
                                    • Free access to internal and external e-Libraries
                                    • Certification opportunities
                                    • Skill advisory service

                                    40 hrs/week

                                    Hours per week

                                    12+ months

                                    Project length

                                    Georgia, Italy, Kazakhstan

                                    Locations eligible for the position