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senior 2nd line / environments support engineer

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Sorry, the job is expired

We are currently looking for a remote 2nd Line / Environments Support Engineer with experience with application/platform support, system troubleshooting, incident/problem management and development skills in Java and/or Kotlin to join our team.

The customer is a provider of investor communications and technology-driven solutions to banks, broker-dealers, mutual funds and corporate issuers. The Company's segments include Investor Communication Solutions, and Global Technology and Operations. The Company delivers a range of solutions that helps its clients serve their retail and institutional customers across the entire investment lifecycle, including pre-trade, trade, and post-trade processing functionality.

responsibilities
  • Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation
    • Actively participate to platform issue resolution, e.g. calls, meetings, etc.
      • Take full ownership for assigned platform issues and drive the incident management process
        • Provide in depth root cause analysis, document with sufficient detail for handover to Knowledge Managers or Development, with the aim to prevent recurrence
          • Perform issue triage, quickly identify appropriate teams to be involved and escalate as per escalation plan. Manage investigations and collect results
            • Identify and propose/implement issue workarounds (e.g. for high priority issues) when appropriate
              • Implement bug fixes
                requirements
                • 3+ years of experience with application/platform support, system troubleshooting, incident/problem management
                  • Development skills in Java and/or Kotlin
                    • Communication skills with all levels and teamwork spirits are essential
                      • Proactive with good analytical, abstraction and organization skills
                        • Ability to work independently, multi-task, prioritize and deliver in a time pressured environment
                          • English level proficiency B1
                            nice to have
                            • Linux, shell scripting experience
                              • Experience with web based applications, cloud environments, distributed processing
                                • Experience in the financial services, e.g. trading, wealth management
                                  • Knowledge and/or experience using SQL and Linux Shell scripting
                                    • Experience with application/system monitoring frameworks
                                      • Basic understanding of firewalls, load balancers, and networking concepts

                                        benefits for locations

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                                        For you

                                        • Major medical expenses insurance
                                        • Life insurance
                                        • Social security
                                        • Paid leaves
                                        • End of year bonus

                                        For your comfortable work

                                        • 100% remote work forever
                                        • Telework benefits
                                        • Free licensed software
                                        • Possibility to work on your own device (BYOD)
                                        • Stable workload
                                        • Relocation opportunities
                                        • Flexible engagement models

                                        For your growth

                                        • Free trainings for technical and soft skills
                                        • Free access to LinkedIn Learning platform
                                        • Support from a personal Skill Advisor
                                        • Language courses
                                        • Free access to internal and external e-Libraries
                                        • Access to internal communities and competency centers
                                        • Certification opportunities

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