go to searchsenior 2nd line / environments support engineer
Application Support, Application Support Tools, Hyper-V, Windows Server Failover cluster
Senior 2nd Line / Environments Support Engineer
We are currently looking for a remote Senior 2nd Line / Environments Support Engineer to join our team.
As a Remote Senior 2nd Line / Environments Support Engineer, you will be responsible for providing technical support and maintaining the stability and performance of our production environments.
With 3+ years of relevant production experience, you will play a crucial role in ensuring the security, delivery, and availability of our HighQ platform. You will collaborate with cross-functional teams to resolve technical issues and contribute to the improvement of our software platform.
responsibilities
- Provide second-line technical support for our software platform, addressing and resolving incidents and service requests
- Troubleshoot and diagnose issues related to Windows support and high availability clusters
- Utilize your knowledge of High Density Virtualization Hyper-V to manage and maintain virtualized environments
- Design, implement, and manage Windows and Hyper-V environments, including Datacenter cluster(s)
- Analyze data flow and perform gap analysis to identify areas for improvement and enhance security
- Support three-tier web applications running in public and/or private cloud environments
- Participate in the on-call rotation to provide support for maintenance, scheduled work, support, and release/deployment requirements
requirements
- 3+ years of relevant production experience in supporting and maintaining production environments
- Strong knowledge of Windows support and high availability clusters
- Proficiency in High Density Virtualization Hyper-V
- Extensive experience in designing, implementing, and managing Windows and Hyper-V environments, including Datacenter cluster(s)
- Ability to produce data flow diagrams, perform gap analysis, and propose holistic security enhancements
- Familiarity with three-tier web applications running in public and/or private cloud environments
- B2+ English level for effective communication and collaboration
nice to have
- Basic networking background
- Strong knowledge of automation, DevOps, cloud-native architecture, and system monitoring
- Experience with Azure
- Nimble storage experience
- MailEnable experience
- Basic understanding of PowerShell scripting and automation skills
benefits for locations
Armenia
For you
- Medical insurance package for you and your family
- Stable income
- Paid sick leave days
For your comfortable work
- 100% remote work forever
- Free licensed software
- Possibility to work on your own device (BYOD)
- Stable workload
- Relocation opportunities
- Flexible engagement models
For your growth
- Free trainings for technical, soft, and leadership skills
- Access to LinkedIn Learning platform
- Language courses
- Access to internal and external e-Libraries
- Certification opportunities
- Skill advisory service
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