senior 2nd line / environments support engineer
Microsoft 365, Microsoft Exchange, Microsoft Exchange Hybrid Configuration, Microsoft Exchange Server, Office 365, Office 365 development, Microsoft Bookings

Sorry, the job is expired
Senior 2nd Line / Environments Support Engineer
Expired job
We are currently looking for a remote Senior 2nd Line / Environments Support Engineer with hands-on experience with MS365 and focus on MS Exchange (both On-premise & Online) to join our team.
This role is for a world leading pharmaceutical company which operates in over 100 countries and is headquartered in the United Kingdom. The candidate is expected to work as an Engineer for a large infrastructure support and maintenance function, spanning several continents
responsibilities
- Ensuring availability and performance of the supported technology/platform services
- Initial triaging, and remediation if possible of all P1, P2, P3, and P4 incidents
- Escalating incidents from events to CC/SD on outage Incidents
- Updating Knowledge base articles
- Incident queue management
- Mentoring the team members
- Being the Technical point of contact
- Responsible for POC of new products
- Working on Incidents, Changes, Service & Problem Requests
- Creating and updating Known Error documentation
requirements
- Hands-on experience with MS365
- Experience with Exchange On premise and Exchange Online, email security
- Knowledge of Office 365 users and licenses
- eFax experience
- Knowledge of Office 365 groups and some components of MS Teams including meeting booking and calendar
- Experience with other small Apps from Microsoft such as MS Bookings
- In depth or working knowledge on cloud solutions and concept
- English level proficiency B1
nice to have
- O365 Support experience
- Microsoft Bookings
benefits for locations
Colombia
For you
- Prepaid Medicine with Colsanitas for you and your legal dependents
- MetLife Life Insurance for you
- Thousands of projects for top brands
- Stable income
For your comfortable work
- 100% remote work forever
- Free licensed software
- Possibility to work on your own device (BYOD)
- Stable workload
- Relocation opportunities
- Flexible engagement models
For your growth
- Free trainings for technical and soft skills
- Free access to LinkedIn Learning platform
- Support from a personal Skill Advisor
- Language courses
- Free access to internal and external e-Libraries
- Access to internal communities and competency centers
- Certification opportunities
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