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senior 2nd line / environments support engineer

Microsoft 365, Microsoft Exchange, Microsoft Exchange Hybrid Configuration, Microsoft Exchange Server, Office 365, Office 365 development, Microsoft Bookings
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We are currently looking for a remote Senior 2nd Line / Environments Support Engineer with hands-on experience with MS365 and focus on MS Exchange (both On-premise & Online) to join our team.

This role is for a world leading pharmaceutical company which operates in over 100 countries and is headquartered in the United Kingdom. The candidate is expected to work as an Engineer for a large infrastructure support and maintenance function, spanning several continents

  • Ensuring availability and performance of the supported technology/platform services
    • Initial triaging, and remediation if possible of all P1, P2, P3, and P4 incidents
      • Escalating incidents from events to CC/SD on outage Incidents
        • Updating Knowledge base articles
          • Incident queue management
            • Mentoring the team members
              • Being the Technical point of contact
                • Responsible for POC of new products
                  • Working on Incidents, Changes, Service & Problem Requests
                    • Creating and updating Known Error documentation
                      • Hands-on experience with MS365
                        • Experience with Exchange On premise and Exchange Online, email security
                          • Knowledge of Office 365 users and licenses
                            • eFax experience
                              • Knowledge of Office 365 groups and some components of MS Teams including meeting booking and calendar
                                • Experience with other small Apps from Microsoft such as MS Bookings
                                  • In depth or working knowledge on cloud solutions and concept
                                    • English level proficiency B1
                                      nice to have
                                      • O365 Support experience
                                        • Microsoft Bookings

                                          benefits for locations

                                          For you
                                          • Prepaid Medicine with Colsanitas for you and your legal dependents 
                                          • MetLife Life Insurance for you 
                                          • Thousands of projects for top brands
                                          • Stable income
                                          For your comfortable work
                                          • 100% remote work forever
                                          • Free licensed software
                                          • Possibility to work on your own device (BYOD)
                                          • Stable workload
                                          • Relocation opportunities
                                          • Flexible engagement models
                                          For your growth
                                          • Free trainings for technical and soft skills
                                          • Free access to LinkedIn Learning platform
                                          • Support from a personal Skill Advisor
                                          • Language courses
                                          • Free access to internal and external e-Libraries
                                          • Access to internal communities and competency centers
                                          • Certification opportunities
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