Senior Environments Support Engineer (2nd Line) | EPAM Anywhere
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Senior 2nd Line / Environments Support Engineer

Senior 2nd Line / Environments Support Engineer 40 hrs/week, 12+ months

We are currently looking for a remote Senior 2nd Line / Environments Support Engineer with hands-on experience with MS365 and focus on MS Exchange (both On-premise & Online) to join our team.

This role is for a world leading pharmaceutical company which operates in over 100 countries and is headquartered in the United Kingdom. The candidate is expected to work as an Engineer for a large infrastructure support and maintenance function, spanning several continents

Responsibilities

  • Ensuring availability and performance of the supported technology/platform services
    • Initial triaging, and remediation if possible of all P1, P2, P3, and P4 incidents
      • Escalating incidents from events to CC/SD on outage Incidents
        • Updating Knowledge base articles
          • Incident queue management
            • Mentoring the team members
              • Being the Technical point of contact
                • Responsible for POC of new products
                  • Working on Incidents, Changes, Service & Problem Requests
                    • Creating and updating Known Error documentation

                      Requirements

                      • Hands-on experience with MS365
                        • Experience with Exchange On premise and Exchange Online, email security
                          • Knowledge of Office 365 users and licenses
                            • eFax experience
                              • Knowledge of Office 365 groups and some components of MS Teams including meeting booking and calendar
                                • Experience with other small Apps from Microsoft such as MS Bookings
                                  • In depth or working knowledge on cloud solutions and concept

                                    Nice to have

                                    • O365 Support experience
                                      • Microsoft Bookings

                                        We offer

                                        • Competitive compensation depending on experience and skills
                                          • Work in enterprise-level projects on a long-term basis
                                            • You will have a 100% remote full-time job
                                              • Unlimited access to learning courses (EPAM training courses, English regular, other)
                                                • Community of 44,500+ industry’s top professionals
                                                  Microsoft 365
                                                  Microsoft Exchange
                                                  Microsoft Exchange Hybrid Configuration
                                                  Microsoft Exchange Server
                                                  Office 365
                                                  Office 365 development
                                                  Microsoft Bookings

                                                  Benefits in eligible locations

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                                                  For you

                                                  • Insurance Coverage 
                                                  • Paid Leaves – including maternity, bereavement, paternity, and special COVID-19 leaves. 
                                                  • Financial assistance for medical crisis 
                                                  • Retiral Benefits – VPF and NPS 
                                                  • Customized Mindfulness and Wellness programs 
                                                  • EPAM Hobby Clubs
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                                                  For your comfortable work

                                                  • Hybrid Work Model 
                                                  • Soft loans to set up workspace at home 
                                                  • Stable workload 
                                                  • Relocation opportunities with ‘EPAM without Borders’ program

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                                                  For your growth

                                                  • Certification trainings for technical and soft skills 
                                                  • Access to unlimited LinkedIn Learning platform 
                                                  • Access to internal learning programs set up by world class trainers 
                                                  • Community networking and idea creation platforms 
                                                  • Mentorship programs 
                                                  • Self-driven career progression tool

                                                  40 hrs/week

                                                  Hours per week

                                                  12+ months

                                                  Project length

                                                  India

                                                  Locations eligible for the position