Freelance Senior 2nd Line / Environments Support Engineer | EPAM Anywhere

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Senior 2nd Line / Environments Support Engineer for an Investment Company

Senior 2nd Line / Environments Support Engineer for an Investment Company 40 hrs/week, 12+ months

We are looking for a remote Senior 2nd Line / Environments Support Engineer with 3+ years of experience in Production Support to join our team.

The customer is a global firm that invests in multiple asset classes and strategies worldwide.

The main pool of tasks is associated with application maintenance and support.

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM Anywhere.

We accept CVs only in English.

Responsibilities

  • Event, Incident, Problem and Knowledge management process
    • Participate in project activities as part of continuous service improvement
      • Collaborate with business and technical stakeholders to ensure environment stability
        • Perform Environment monitoring and issues resolution during respective regions’ market hours
          • Support end-to-end data flows and health/sanity checks of the systems/applications
            • Ensure platform stability (application work in frames of agreed SLA, notify Luxoft management/Client in case of unexpected behavior)
              • Ensure issue resolutions happens within agreed RTO
                • Logs review, data discovery in database tables for investigation of workflows failures
                  • Raise a defect and start pro-active work on resolution when the issue got identified
                    • Escalate unexpected behavior found during logic review (bugs in implementation) to the implementers team Investigate and supply analysis for fix application/configuration issues on production environment (improper configuration/deny of services etc.)
                      • Support defect fixes rollouts
                        • Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications)
                          • Be responsible for governance process during issue remediation and post root cause investigation process
                            • Work with Windows and Unix Based applications, organized as a microservices within various containerization tool
                              • Get hands on experience with on-premises and cloud infrastructure and services

                                Requirements

                                • 3+ years of experience as a Production Support Engineer
                                  • Experience in Provisioning and de-provisioning user changes
                                    • Proficiency in Identity Management - Provisioning and Workflow processes (SailPoint)
                                      • Knowledge of End-to-End User access life cycle
                                        • Skills in managing application and user-store integration
                                          • Skills in aligning IAM initiatives to business processes
                                            • Understanding of Incident management system (Like Salesforce, Service Now)
                                              • Knowledge on change management, password management
                                                • Sound Knowledge on Active Directory
                                                  • Experience with Role Base Access Controls
                                                    • Fundamental networking knowledge IP, DHCP, DNS, routing, etc.
                                                      • Knowledge of monitoring, alerting and logging

                                                        We offer

                                                        • Competitive compensation depending on experience and skills
                                                          • Work on enterprise-level projects on a long-term basis
                                                            • Full-time remote work
                                                              • Unlimited access to learning resources (EPAM training courses, English classes, Internal Library)
                                                                • Community of 38,000+ industry's top professionals
                                                                  Support.Application

                                                                  40 hrs/week

                                                                  Hours per week

                                                                  12+ months

                                                                  Project length

                                                                  Belarus, Brazil, Chile, Colombia, India, Russia, Ukraine

                                                                  Locations eligible for the position