High-End Action Games Senior Business Analyst in Tech | EPAM Anywhere
Back icon

Senior Business Analyst for a High-End Action Games Company

Senior Business Analyst for a High-End Action Games Company 40 hrs/week, 12+ months

We are currently looking for a remote Senior Business Analyst with 3+ years of relevant experience, knowledge of Agile practices (Scrum, Kanban), readiness to supervise a second BA on the project to join our team.

The customer is a global leader in developing cutting-edge gaming and cross-platform game engine technology. The company designs and produces high-end action games for consoles, personal computers, and mobile devices with their most popular title (currently #1 in the world) attracting 200M+ players worldwide.

The main tasks is to enhance customer support processes by presenting the Support Tools Set. The major objective is making it easy for customers to get help, provide instant service where possible, augment agents to provide quick and excellent service and get valuable feedback back to product teams.

Responsibilities

  • BA processes building and improvement
    • Strategic commitment
      • Managing requirement elicitation and demo activities across several streams
        • Close collaboration with Project coordinator
          • Work with dedicated scrum masters and agile trainer
            • Close collaboration with Delivery management and UX leadership from client side
              • Developing a new functionality from scratch
                • Balancing the release scope across development streams together with the dedicated release manager

                  Requirements

                  • 3+ years of relevant experience
                    • Ability to adapt quickly to new processes and standards, with a strong commitment to providing exceptional customer service
                      • Knowledge of Agile practices (Scrum, Kanban)
                        • Readiness to supervise a second BA on the project
                          • Capability to learn, systematize, and retain business knowledge quickly
                            • Strong self-managing skills
                              • Excellent communication skills (verbal and correspondence)
                                • Familiarity with requirements management
                                  • Expertise in scope management
                                    • Deep understanding of customer expectation management
                                      • Analytical thinking
                                        • Good presentation skills, including visual representation

                                          Benefits in eligible locations

                                          location.svg
                                          ImageImage

                                          For you

                                          • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                                          • Individual sessions with professional psychologists and coaches
                                          • Free corporate sports and wellness programs
                                          • Stable income
                                          • Paid time off
                                          ImageImage

                                          For your comfortable work

                                          • 100% remote work forever
                                          • Free licensed software
                                          • Possibility to work on your own device (BYOD)
                                          • Stable workload
                                          • Relocation opportunities
                                          • Flexible engagement models
                                            ImageImage

                                            For your growth

                                            • Free trainings for technical and soft skills
                                            • Access to LinkedIn Learning platform
                                            • Language courses
                                            • Access to internal and external e-Libraries
                                            • Certification opportunities
                                            • Skill advisory service

                                              40 hrs/week

                                              Hours per week

                                              12+ months

                                              Project length

                                              Armenia, Belarus, Georgia, Kazakhstan, Russia, Ukraine, Uzbekistan

                                              Locations eligible for the position