senior environments support engineer for information services company.

Level 2 support services for new CMP applications and components: Condor, MACE, conversion services (PCI team), etc., Documentum and Mercury TAL are secondary

Incident and problem management: investigation and troubleshooting of content-related issues (QA/UAT issues from DEV team), escalation of operational and development issues to appropriate teams after preliminary analysis

Proactive monitoring and event management: analysis of system alerts, logs, system behaviors, resource utilization and performance trends

Participation in daily verbal and email communications in English

Utilized technologies: Windows/Linux, MS SQL Server, Documentum, AllegroGraph, XML/XSLT, SQL/Bash scripting, Java technologies, Apache

3+ years experience in Production support of content management and delivery platforms such as Documentum, which can be consistent with Wolters Kluwer CMP/Condor platform (experience with delivery platforms i.e. supporting “pipelines” which deliver content sets thru different stages to its final state and publish)

Strong skills in content-related issues investigation and troubleshooting, incidents and problem-solving. Knowledge of XML/XSLT languages is required to perform such investigations

QA or Development background (Java) is a plus as a part of troubleshooting skills

Ability to develop queries/scripts for data analysis using SQL (person should be able to quickly learn of Documentum DQL and AllegroGraph SPARQL to perform then various queries), and logs analysis using Bash

Good technical background in Windows, MS SQL Server, Linux, Apache: operational background is a plus

Understanding of Java technologies: ability to analyze issues with custom tools/scripts running on JVM

English level B2