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senior environments support engineer for information services company.

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Currently, we're looking for a Remote Senior Environments Support Engineer for Information Services Company.

  • Level 2 support services for new CMP applications and components: Condor, MACE, conversion services (PCI team), etc., Documentum and Mercury TAL are secondary
    • Incident and problem management: investigation and troubleshooting of content-related issues (QA/UAT issues from DEV team), escalation of operational and development issues to appropriate teams after preliminary analysis
      • Proactive monitoring and event management: analysis of system alerts, logs, system behaviors, resource utilization and performance trends
        • Participation in daily verbal and email communications in English
          • Utilized technologies: Windows/Linux, MS SQL Server, Documentum, AllegroGraph, XML/XSLT, SQL/Bash scripting, Java technologies, Apache
            • 3+ years experience in Production support of content management and delivery platforms such as Documentum, which can be consistent with Wolters Kluwer CMP/Condor platform (experience with delivery platforms i.e. supporting “pipelines” which deliver content sets thru different stages to its final state and publish)
              • Strong skills in content-related issues investigation and troubleshooting, incidents and problem-solving. Knowledge of XML/XSLT languages is required to perform such investigations
                • QA or Development background (Java) is a plus as a part of troubleshooting skills
                  • Ability to develop queries/scripts for data analysis using SQL (person should be able to quickly learn of Documentum DQL and AllegroGraph SPARQL to perform then various queries), and logs analysis using Bash
                    • Good technical background in Windows, MS SQL Server, Linux, Apache: operational background is a plus
                      • Understanding of Java technologies: ability to analyze issues with custom tools/scripts running on JVM
                        • English level B2

                          benefits for locations


                          For you

                          • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                          • Individual sessions with professional psychologists and coaches
                          • Free corporate sports and wellness programs
                          • Stable income
                          • Paid time off

                          For your comfortable work

                          • 100% remote work forever
                          • Free licensed software
                          • Possibility to work on your own device (BYOD)
                          • Stable workload
                          • Relocation opportunities
                          • Flexible engagement models

                            For your growth

                            • Free trainings for technical and soft skills
                            • Access to LinkedIn Learning platform
                            • Language courses
                            • Access to internal and external e-Libraries
                            • Certification opportunities
                            • Skill advisory service
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