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senior jira support specialist

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Support.Users, Jira, Jira Software Data Center, Problem-solving
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Sorry the job is no longer available.

We are seeking a Senior Jira Support Specialist to join our remote team. The successful candidate will be responsible for providing first-level support to our clients using Jira. This role involves troubleshooting technical issues, providing timely customer response, and managing the customer relationship to ensure satisfaction.

responsibilities
  • Provide first-level support to customers experiencing issues with Jira software and its configuration on Jira project level
  • Troubleshoot and resolve technical issues related to Jira configurations (projects, boards, dashboards, etc.)
  • Document and track customer inquiries, interactions, and resolutions in a ticketing system
  • Collaborate with the second-level support team and other technical teams for issue resolution
  • Assist in the creation and maintenance of user guides and documentation
  • Conduct training sessions to educate customers on the effective use of Jira
  • Continually improve technical skills and stay updated with the latest Jira updates and features
requirements
  • Minimum of 3 years' experience in a technical support role, ideally with project management software
  • Strong familiarity with Jira Software Data Center and Jira configurations (projects, boards, dashboards, etc.)
  • Experience in using ticketing systems to track customer inquiries and interactions
  • Familiarity with ITIL and service management processes
  • Ability to provide excellent customer service and maintain high levels of customer satisfaction
  • Strong problem-solving skills to quickly troubleshoot and resolve technical issues
  • Ability to work independently and as part of a team
  • Fluency in written and spoken English at an Upper-Intermediate level
nice to have
  • Jira Administrator certification
  • Experience in conducting training sessions
  • Knowledge of other Atlassian products like Confluence
  • Experience in working in a software development environment.

These jobs are for you

benefits for locations

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For you
  • Prepaid Medicine with Colsanitas for you and your legal dependents 
  • MetLife Life Insurance for you 
  • Thousands of projects for top brands
  • Stable income
For your comfortable work
  • 100% remote work forever
  • Free licensed software
  • Possibility to work on your own device (BYOD)
  • Stable workload
  • Flexible engagement models
For your growth
  • Free trainings for technical and soft skills
  • Free access to LinkedIn Learning platform
  • Support from a personal Skill Advisor
  • Language courses
  • Free access to internal and external e-Libraries
  • Access to internal communities and competency centers
  • Certification opportunities
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