go to searchsenior microsoft dynamics 365 crm specialist
We are looking for a Senior Microsoft Dynamics 365 CRM Specialist to join our remote team and work on a project that involves sharing business values of new MS Dynamics 365 solutions to a customer and achieving business goals. As a Senior Microsoft Dynamics 365 CRM Specialist, you will coordinate the preparation of customer proposals and statements of work, drive discovery and workshops, proactively gather feedback from key business users, and understand the business and system gaps. You will also make recommendations and lead implementations for enhancements, effectively communicate to the appropriate audience, build consensus around the recommended solutions, manage customer expectations and relationships, and address customer issues during an engagement in cooperation with the project team.
responsibilities
- Coordinate the preparation of customer proposals and statements of work, driving discovery and workshops
- Proactively gather feedback from the key business users, understand the business and system gaps. Make recommendations and lead implementations for enhancements
- Effectively communicate to the appropriate audience and build consensus around the recommended solutions
- Manage customer expectations and relationships, and address customer issues during an engagement in cooperation with the project team
requirements
- A minimum of 3 years of experience in Microsoft Dynamics 365 CRM, including hands-on experience with Microsoft Dynamics 365 Field Service, Microsoft Power Apps, and Power Automate
- Experience in working on large-scale, complex Dynamics 365 CRM implementations, including design, configuration, customization, and deployment
- Strong understanding of Dynamics 365 CRM architecture, security model, and integration patterns
- Excellent understanding of Dynamics 365 CRM data model and data migration strategies
- Ability to prepare functional design documents, technical design documents, and test cases
- Solid experience in leading and managing customer workshops and discovery sessions
- Strong communication skills, with the ability to explain complex technical topics to non-technical stakeholders
- Upper-Intermediate level of English
- Experience with Agile Methodology
nice to have
- Certification in Microsoft Dynamics 365 CRM or related fields
- Experience with other Microsoft technologies, such as SharePoint, Power BI, or Azure
- Experience with Dynamics 365 CRM Online and on-premises solutions
- Knowledge of Dynamics 365 Finance and Operations, Dynamics AX, or Dynamics GP
benefits for locations
- Discounts on health insurance, sport clubs, shopping centers, cinema tickets, etc.
- Stable income
- Flexible roles
- 100% remote work forever
- EPAM hardware
- EPAM software licenses
- Access to offices and co-workings
- Stable workload
- Relocation opportunities
- Flexible engagement models
- Free trainings for technical and soft skills
- Free access to LinkedIn Learning platform
- Language courses
- Free access to internal and external e-Libraries
- Certification opportunities
- Skill advisory service
