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senior salesforce business analyst

Salesforce, Advanced Business Analysis, SDLC Methodologies, Salesforce Configuration, User stories

We are looking for a Senior Salesforce Business Analyst to join our remote team.

Your primary focus will be converting business requests into requirements that our Salesforce developers and admins can use to make modifications and enhancements to the Salesforce software. You will work closely with both the business and development teams to ensure that our solutions align with business objectives and meet quality standards.

This role requires advanced business analysis skills, including the ability to engage with onshore stakeholders to understand business objectives, processes, and requirements. You should be proficient in Salesforce configuration and customization using declarative tools, with experience working in an offshore capacity. Additionally, you should have experience with formal SDLCs and business analysis methodologies, with Agile methodology experience being a plus.

  • Engage with onshore stakeholders to understand business objectives, processes, and requirements
  • Conduct virtual workshops, interviews, and surveys to gather and document detailed business requirements
  • Analyze business processes and identify opportunities for optimization and automation within the Salesforce ecosystem
  • Perform data analysis to assess data integrity and quality within Salesforce, implementing data cleansing and enrichment strategies as needed
  • Design data migration plans to facilitate seamless transition of data between systems
  • Work with integration teams to design and implement integrations between Salesforce and other systems, ensuring data consistency and accuracy
  • Develop test plans and test cases to validate Salesforce configurations and customizations
  • Conduct thorough testing of new features and enhancements, ensuring alignment with business requirements and quality standards
  • Provide remote training and support to end-users on Salesforce functionality, troubleshooting issues and answering inquiries as needed
  • Create user documentation, training materials, and knowledge articles to promote user adoption and self-service support
  • 3+ years of experience as a Business Analyst, with a focus on Salesforce platform
  • Candidate is proficient in Salesforce configuration and customization using declarative tools, with experience working in an offshore capacity
  • Insurance industry experience and knowledge with an understanding of the terminology, business functions (UW, Claims, Finance, Actuarial) and business processes
  • Working knowledge of some / or all the following lines of business (Commercial Auto, General Liability, Aviation, Workers Compensation, and Property/Casualty)
  • Hands-on experience writing user stories is required
  • Experience with formal SDLCs and business analysis methodologies. Has a working knowledge of business analysis documentation standards.
  • Experience using standard project and business tools including TFS and Rally
  • Familiarity with a broad multi-disciplinary information technology and proven experience in systems deployment
  • Must have experience with using Salesforce for insurance or reinsurance
  • Experience in Microsoft Project, Excel, PowerPoint, Project, and SharePoint
  • Excellent problem-solving and analytical skills
  • Must have experience working with various organizational units with a proven track record of working with IT departments and businesses
  • B2+ English level proficiency

benefits for locations

For you
  • Medical insurance package for you and your family
  • Stable income
  • Paid sick leave days
For your comfortable work
  • 100% remote work forever
  • Free licensed software
  • Possibility to work on your own device (BYOD)
  • Stable workload
  • Relocation opportunities
  • Flexible engagement models
For your growth
  • Free trainings for technical, soft, and leadership skills
  • Access to LinkedIn Learning platform
  • Language courses
  • Access to internal and external e-Libraries
  • Certification opportunities
  • Skill advisory service
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