Remote Senior Salesforce Support Engineer vacancy | EPAM Anywhere

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Senior Salesforce Support Engineer for an Industrial Gases Company

Senior Salesforce Support Engineer for an Industrial Gases Company 40 hrs/week, 12+ months

We’re looking for a remote Senior Salesforce Support Engineer with 3+ years of experience in Salesforce Support to join our team.

The customer is a French company that is a major distributor of medical gases around the globe.

Salesforce Support Engineer will be working in different time zone and will meet a highly strict schedule from 8 AM till 5 PM, Mon-Fri. Client headquarter based in Paris, France.

This is an excellent opportunity for growth up to Team Lead role within the team. Rare business trips might be possible, although no relocation options have been included on a project side.

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM Anywhere.

We accept CVs only in English.

Responsibilities

  • Salesforce Application Support that also includes Kanban Service Request Manager and Citizen Business Analyst roles
    • Resolving issues in a timely manner and proper routing, coordination & communication within a multicultural environment
      • Incidents resolution, requests fulfillment, maintenance & changes coordination, events monitoring, writing documentation in Confluence, prompt and regular communications with customer representatives and issues facilitation
        • Improvement of the communication speed as the client experiences huge growth and communications are delayed

          Requirements

          • 3+ years of experience in Salesforce Support
            • Sales Cloud & Field Service knowledge and experience
              • Marketing, Community, Health and Service Cloud experience and/or knowledge would be highly beneficial
                • Extremely responsible, punctual, reactive-style, and a customer-focused person with excellent communication Skills in multicultural environments
                  • Should be able to offload the current issues queue as the team is experiencing a huge demand from the customer that we are not able to fulfill as per current capacity
                    • English level B1+

                      Nice to have

                      • Previous experience as a Service Desk Specialist and/or Salesforce Developer
                        • AWS Networking Experience (VPNs, Certificates etc.)
                          • Process documentation preparation using BPMN 2.0 and DMN diagrams

                            We offer

                            • Competitive compensation depending on experience and skills
                              • Work on enterprise-level projects on a long-term basis
                                • Full-time remote work
                                  • Unlimited access to learning resources (EPAM training courses, English classes, Internal Library)
                                    • Community of 38,000+ industry's top professionals
                                      Salesforce Service Cloud
                                      Salesforce Community Cloud
                                      Salesforce Sales Cloud
                                      Salesforce Marketing Cloud (ExactTarget)/Pardot
                                      Salesforce (Other)

                                      40 hrs/week

                                      Hours per week

                                      12+ months

                                      Project length

                                      Colombia

                                      Locations eligible for the position