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senior support engineer for a leading broadband

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Support.Application
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Colombia, Mexico
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Sorry, the job is expired

Currently, we're looking for a remote Senior Support Engineer for a Leading
Broadband.

The customer is one of the world’s leading broadband, communication and converged video companies, with operations in six European countries.

L2/L3 support of the production incidents of connectivity application and all integrated services: root cause analysis, workaround investigation, health check monitoring

responsibilities
  • Intermediate English for:
    • Reading documentation, business requirements, and tasks definitions.
      • Communication with colleagues and customer representatives via chats, emails, and troubleshooting calls.
        requirements
        • 2+ years in an international environment as an L2/L3 support engineer
          • Work with business requirements and customer needs.
            • Perform on level of understanding to support quality standards
              • Desire to learn new technologies
                • Be ready for challenging tasks
                  • Being responsible in working by priority. Kanban methodology is used in the team
                    • Ability to work in a constantly changing environment
                      • Ability to provide e2e production support
                        • Ability to cover the support of Multiplatform infrastructure
                          • Problem-solving oriented approach
                            • Readiness for night/weekend on-call support according to duty schedule (1-2 days a week)
                              • Ability to create support/troubleshoot documentation using wiki space
                                • Has experience in troubleshoot/diagnosis
                                  nice to have
                                  • Jira
                                    • Kibana
                                      • Grafana
                                        • Postman
                                          • Charles proxy(or any other debugging proxy tool)
                                            • Android Studio
                                              • Dynatrace

                                                benefits for locations

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                                                For you

                                                • Prepaid Medicine with Colsanitas for you and your legal dependents 
                                                • MetLife Life Insurance for you 
                                                • Thousands of projects for top brands
                                                • Stable income

                                                For your comfortable work

                                                • 100% remote work forever
                                                • Free licensed software
                                                • Possibility to work on your own device (BYOD)
                                                • Stable workload
                                                • Relocation opportunities
                                                • Flexible engagement models

                                                For your growth

                                                • Free trainings for technical and soft skills
                                                • Free access to LinkedIn Learning platform
                                                • Support from a personal Skill Advisor
                                                • Language courses
                                                • Free access to internal and external e-Libraries
                                                • Access to internal communities and competency centers
                                                • Certification opportunities
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