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Senior Support Engineer for a Leading Broadband
Currently, we're looking for a remote Senior Support Engineer for a Leading
Broadband.
The customer is one of the world’s leading broadband, communication and converged video companies, with operations in six European countries.
L2/L3 support of the production incidents of connectivity application and all integrated services: root cause analysis, workaround investigation, health check monitoring
responsibilities
- Intermediate English for:
- Reading documentation, business requirements, and tasks definitions.
- Communication with colleagues and customer representatives via chats, emails, and troubleshooting calls.
requirements
- 2+ years in an international environment as an L2/L3 support engineer
- Work with business requirements and customer needs.
- Perform on level of understanding to support quality standards
- Desire to learn new technologies
- Be ready for challenging tasks
- Being responsible in working by priority. Kanban methodology is used in the team
- Ability to work in a constantly changing environment
- Ability to provide e2e production support
- Ability to cover the support of Multiplatform infrastructure
- Problem-solving oriented approach
- Readiness for night/weekend on-call support according to duty schedule (1-2 days a week)
- Ability to create support/troubleshoot documentation using wiki space
- Has experience in troubleshoot/diagnosis
nice to have
- Jira
- Kibana
- Grafana
- Postman
- Charles proxy(or any other debugging proxy tool)
- Android Studio
- Dynatrace
benefits for locations
Armenia
For you
- Medical insurance package for you and your family
- Stable income
- Paid sick leave days
For your comfortable work
- 100% remote work forever
- Free licensed software
- Possibility to work on your own device (BYOD)
- Stable workload
- Relocation opportunities
- Flexible engagement models
For your growth
- Free trainings for technical, soft, and leadership skills
- Access to LinkedIn Learning platform
- Language courses
- Access to internal and external e-Libraries
- Certification opportunities
- Skill advisory service
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