senior support engineer for a leading broadband

Support.Application

Colombia, Mexico

Sorry, the job is expired

Senior Support Engineer for a Leading Broadband

Expired job

Currently, we're looking for a remote Senior Support Engineer for a Leading
Broadband.

The customer is one of the world’s leading broadband, communication and converged video companies, with operations in six European countries.

L2/L3 support of the production incidents of connectivity application and all integrated services: root cause analysis, workaround investigation, health check monitoring

responsibilities

Intermediate English for:
Reading documentation, business requirements, and tasks definitions.
Communication with colleagues and customer representatives via chats, emails, and troubleshooting calls.

requirements

2+ years in an international environment as an L2/L3 support engineer
Work with business requirements and customer needs.
Perform on level of understanding to support quality standards
Desire to learn new technologies
Be ready for challenging tasks
Being responsible in working by priority. Kanban methodology is used in the team
Ability to work in a constantly changing environment
Ability to provide e2e production support
Ability to cover the support of Multiplatform infrastructure
Problem-solving oriented approach
Readiness for night/weekend on-call support according to duty schedule (1-2 days a week)
Ability to create support/troubleshoot documentation using wiki space
Has experience in troubleshoot/diagnosis

nice to have

Jira
Kibana
Grafana
Postman
Charles proxy(or any other debugging proxy tool)
Android Studio
Dynatrace

benefits for locations

Colombia

For you

Prepaid Medicine with Colsanitas for you and your legal dependents
MetLife Life Insurance for you
Thousands of projects for top brands
Stable income

For your comfortable work

100% remote work forever
Free licensed software
Possibility to work on your own device (BYOD)
Stable workload
Relocation opportunities
Flexible engagement models

For your growth

Free trainings for technical and soft skills
Free access to LinkedIn Learning platform
Support from a personal Skill Advisor
Language courses
Free access to internal and external e-Libraries
Access to internal communities and competency centers
Certification opportunities

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