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senior support engineer for a leading broadband company

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Currently, we're looking for a Remote Senior Support Engineer for a Leading Broadband Company.

The customer is one of the world’s leading broadband, communication and converged video companies, with operations in six European countries.

L2/L3 support the production incidents of connectivity applications and all integrated services: root cause analysis, workaround investigation and health check monitoring. 

responsibilities
  • Development and operation of infrastructure, monitoring, diagnostics and elimination of weaknesses
    • Using existing and developing new environment deployment automation tools
      • Interaction with development teams, optimization of CI / CD processes based on GitLab
        requirements
        • 3+ years in an international environment as an L2/L3 support engineer
          • Work with business requirements and customer needs.
            • Perform on level of understanding to support quality standards
              • Desire to learn new technologies
                • Be ready for challenging tasks
                  • Being responsible in working by priority. Kanban methodology is used in the team
                    • Ability to work in a constantly changing environment
                      • Ability to provide e2e production support
                        • Ability to cover the support of Multiplatform infrastructure
                          • Problem-solving oriented approach
                            • Readiness for night/weekend on-call support according to duty schedule (1-2 days a week)
                              • Ability to create support/troubleshoot documentation using wiki space
                                • Has experience in troubleshoot/diagnosis
                                  • Proficient English (written and spoken) B2
                                    nice to have
                                    • Knowledge of Jira
                                      • Extensive experience in Kibana, Grafana and Postman
                                        • Experience in Charles proxy(or any other debugging proxy tool)

                                          benefits for locations

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                                          For you

                                          • Medical insurance package for you and your family
                                          • Stable income
                                          • Paid sick leave days

                                          For your comfortable work

                                          • 100% remote work forever
                                          • Free licensed software
                                          • Possibility to work on your own device (BYOD)
                                          • Stable workload
                                          • Relocation opportunities
                                          • Flexible engagement models

                                          For your growth

                                          • Free trainings for technical, soft, and leadership skills
                                          • Access to LinkedIn Learning platform
                                          • Language courses
                                          • Access to internal and external e-Libraries
                                          • Certification opportunities
                                          • Skill advisory service
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