Senior Support Engineer for a Leading Broadband Company
Senior Support Engineer for a Leading Broadband Company 40 hrs/week, 12+ months
Sorry, the job is expired
Currently, we're looking for a remote Senior Support Engineer for a Leading
Broadband Company.
The customer is one of the world’s leading broadband, communication and converged video companies, with operations in six European countries.
L2/L3 support of the production incidents of connectivity application and all integrated services: root cause analysis, workaround investigation, health check monitoring.
Responsibilities
- Development and operation of infrastructure, monitoring, diagnostics and elimination of weaknesses
- Using existing and developing new environment deployment automation tools
- Interaction with development teams, optimization of CI / CD processes based on GitLab
Requirements
- 3+ years in an international environment as an L2/L3 support engineer
- Work with business requirements and customer needs.
- Perform on level of understanding to support quality standards
- Desire to learn new technologies
- Be ready for challenging tasks
- Being responsible in working by priority. Kanban methodology is used in the team
- Ability to work in a constantly changing environment
- Ability to provide e2e production support
- Ability to cover the support of Multiplatform infrastructure
- Problem-solving oriented approach
- Readiness for night/weekend on-call support according to duty schedule (1-2 days a week)
- Ability to create support/troubleshoot documentation using wiki space
- Has experience in troubleshoot/diagnosis
Nice to have
- Knowledge of Jira
- Extensive experience in Kibana, Grafana and Postman
- Experience in Charles proxy(or any other debugging proxy tool)
Benefits in eligible locations
Ukraine
For you
- Voluntary health insurance for you (100% covered) and your family (with corporate discount)
- Individual sessions with professional psychologists and coaches
- Free corporate sports and wellness programs
- Stable income
- Paid time off
For your comfortable work
- 100% remote work forever
- Free licensed software
- Possibility to work on your own device (BYOD)
- Stable workload
- Relocation opportunities
- Flexible engagement models
For your growth
- Free trainings for technical and soft skills
- Access to LinkedIn Learning platform
- Language courses
- Access to internal and external e-Libraries
- Certification opportunities
- Skill advisory service
40 hrs/week
Hours per week
12+ months
Project length
Belarus, Colombia, Russia, Ukraine
Locations eligible for the position
