Senior Support Engineer for a Software Company
Senior Support Engineer for a Software Company 40 hrs/week, 12+ months
Currently we are looking for a remote Senior Support Engineer to join our global team.
The customer is a leading company that provides IT departments can create rules based on user, group or folder policy to determine whether files should be stored in the cloud or in an on-premise storage array.
Responsibilities
- Service stability: Incident Management and Problem Management
- Change Management on escort and delivery changes initiated by R&D
- Maintain and optimize existing infrastructure and application set
- Automates manual repeatable and day-to-day operations tasks
- Perform review and management from costs and performance perspectives
- Participate in improvements, optimization, and development of automation based on Ansible, Terraform-Terragrant, Jenkins, as well as related to the containerization of applications based on Kubernetes in AWS EKS
- Participate in SCRAM-based processes as a part of the team
Requirements
- Technical background
- At least 3 years of hands-on experience in administrating Windows and Linux operating systems
- Experience in working with cloud-based infrastructure and applications (AWS)
- Experience in automation (preferable: knowledge in tools-set usage like an Ansible, Terragrunt-Terraform, Jenkins, K8S/EKS)
- Experience in monitoring and maintaining applications or software products, triaging incidents, participating in investigations with developers (SRE)
- Ready work in shifts for follow-the-sun on-call mode
- Accuracy in following instructions and procedures, familiarity with ITIL is welcomed
- Spoken English that allows joining calls and incident bridges
- Clear criminal history (background check will be required)
Nice to have
- Knowledge of Ansible, Kubernetes
- Experience of DevOps, Jenkins
- Knowledge of ITIL
- Understanding of Terraform
Benefits in eligible locations
Armenia
For you
- Medical insurance package for you and your family
- Partial reimbursement of sports expenses
- Stable income
- Paid sick leave days
For your comfortable work
- 100% remote work forever
- Free licensed software
- Possibility to work on your own device (BYOD)
- Stable workload
- Relocation opportunities
- Flexible engagement models
For your growth
- Free trainings for technical, soft, and leadership skills
- Access to LinkedIn Learning platform
- Language courses
- Access to internal and external e-Libraries
- Certification opportunities
- Skill advisory service
40 hrs/week
Hours per week
12+ months
Project length
Armenia, Brazil, Colombia, Georgia, Kazakhstan, Mexico, Uzbekistan
Locations eligible for the position
