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Senior Support Engineer for a Software Company

Senior Support Engineer for a Software Company 40 hrs/week, 12+ months

Currently we are looking for a remote Senior Support Engineer to join our global team.

The customer is a leading company that provides IT departments can create rules based on user, group or folder policy to determine whether files should be stored in the cloud or in an on-premise storage array.

Responsibilities

  • Service stability: Incident Management and Problem Management
    • Change Management on escort and delivery changes initiated by R&D
      • Maintain and optimize existing infrastructure and application set
        • Automates manual repeatable and day-to-day operations tasks
          • Perform review and management from costs and performance perspectives
            • Participate in improvements, optimization, and development of automation based on Ansible, Terraform-Terragrant, Jenkins, as well as related to the containerization of applications based on Kubernetes in AWS EKS
              • Participate in SCRAM-based processes as a part of the team

                Requirements

                • Technical background
                  • At least 3 years of hands-on experience in administrating Windows and Linux operating systems
                    • Experience in working with cloud-based infrastructure and applications (AWS)
                      • Experience in automation (preferable: knowledge in tools-set usage like an Ansible, Terragrunt-Terraform, Jenkins, K8S/EKS)
                        • Experience in monitoring and maintaining applications or software products, triaging incidents, participating in investigations with developers (SRE)
                          • Ready work in shifts for follow-the-sun on-call mode
                            • Accuracy in following instructions and procedures, familiarity with ITIL is welcomed
                              • Spoken English that allows joining calls and incident bridges
                                • Clear criminal history (background check will be required)

                                  Nice to have

                                  • Knowledge of Ansible, Kubernetes
                                    • Experience of DevOps, Jenkins
                                      • Knowledge of ITIL
                                        • Understanding of Terraform

                                          Benefits in eligible locations

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                                          For you

                                          • Medical insurance package for you and your family
                                            • Partial reimbursement of sports expenses
                                            • Stable income
                                            • Paid sick leave days
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                                            For your comfortable work

                                            • 100% remote work forever
                                            • Free licensed software
                                            • Possibility to work on your own device (BYOD)
                                            • Stable workload
                                            • Relocation opportunities
                                            • Flexible engagement models
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                                            For your growth

                                            • Free trainings for technical, soft, and leadership skills
                                            • Access to LinkedIn Learning platform
                                            • Language courses
                                            • Access to internal and external e-Libraries
                                            • Certification opportunities
                                            • Skill advisory service
                                            hot

                                            40 hrs/week

                                            Hours per week

                                            12+ months

                                            Project length

                                            Armenia, Brazil, Colombia, Georgia, Kazakhstan, Mexico, Uzbekistan

                                            Locations eligible for the position