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Senior Technical Writer for Telemedicine Company

Senior Technical Writer for Telemedicine Company 40 hrs/week, 12+ months

Currently, we are looking for a remote Senior Technical Writer with 4+ years of experience writing user-interface content within a product to join our team.

The customer is a telemedicine company based in Boston that connects patients with doctors over secure video.

You will be responsible for creating a consistent narrative along the end-to-end journey of our users, craft precise and meaningful user-interface content to instruct the many different users of our technology.

Also, you will develop a deep understanding of our different users including consumers, healthcare providers, staff, administrators, and more. You will represent the end-user while collaborating with UX Designers, UI Designers, Product Managers, Engineers, QA, and our Legal team.

You will spend your time:

- Writing user-interface content. This will include headlines, subtext, instructions, FAQs, microcopy, error text, and more.

- Championing our ever-expanding set of writing guidelines and standards.

- Reviewing and editing user-interface content written by designers and product managers.

If you have a passion for solving complex problems and driving healthcare innovation, we’d love to hear from you.

Responsibilities

  • Write and edit user-interface content
    • Create a cohesive narrative for our users
      • Contribute to prototypes of proposed solutions, as needed
        • Organize internal feedback and findings from user research to recommend changes
          • Work with our development and QA teams to ensure the quality of the final product
            • Create and maintain guidelines & standards
              • Review and edit user-interface content written by others for consistency
                • Recommend enhancements for future development
                  • Advise stakeholders as an advocate for our users

                    Requirements

                    • 4+ years of experience writing user-interface content within a product
                      • A portfolio demonstrating a wide variety of user-interface content & standards
                        • Advanced writing and storytelling skills
                          • Experience writing for complex products across both web and mobile interfaces
                            • Experience in a fast-paced, agile software environment; ability to execute against aggressive timelines
                              • Excellent organization and communication skills
                                • Passion to improve healthcare
                                  • English B1+

                                    Nice to have

                                    • Experience in the Health care industry
                                      • Basic knowledge of Sketch
                                        • Basic knowledge of Zeplin
                                          • Advanced knowledge of Jira
                                            • Ability to sketch out architecture or wireframes

                                              Benefits in eligible locations

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                                              For you

                                              • Prepaid Medicine with Colsanitas for you and your legal dependents 
                                              • MetLife Life Insurance for you 
                                              • Thousands of projects for top brands
                                              • Stable income
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                                              For your comfortable work

                                              • 100% remote work forever
                                              • Free licensed software
                                              • Possibility to work on your own device (BYOD)
                                              • Stable workload
                                              • Relocation opportunities
                                              • Flexible engagement models
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                                              For your growth

                                              • Free trainings for technical and soft skills
                                              • Free access to LinkedIn Learning platform
                                              • Support from a personal Skill Advisor
                                              • Language courses
                                              • Free access to internal and external e-Libraries
                                              • Access to internal communities and competency centers
                                              • Certification opportunities

                                              40 hrs/week

                                              Hours per week

                                              12+ months

                                              Project length

                                              Colombia, Mexico

                                              Locations eligible for the position