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support engineer for a British luxury brand

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Support.ApplicationBusiness Correspondence, ITIL, Networks, Linux, SQL
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Russia, Ukraine, Belarus, Colombia
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Sorry, the job is expired

Currently, we are looking for a remote Support Engineer to join our team.

The client is a British luxury fashion house based in London, England. It has been founded in 1856 and focuses on and distributes trench coats (for which it is most famous), ready-to-wear outerwear, fashion accessories, fragrances, sunglasses, and cosmetics.

responsibilities
  • Deliver professionally Incident, Problem, Change management
    • Deliver Service Transition and Continuous Service Improvements
      • Keep agreed scope for L2 Support maintained properly following SLAs
        • Increase stakeholders’ and customers’ satisfaction (internal, external)
          requirements
          • 6+ months of experience in supporting Production systems
            • Good communication skills
              • Should be able to communicate with the customer and do tasks related to identifying , troubleshooting and resolving application issues, do root cause analysis.
                • Excellent verbal and written communication skills, B2+ level of English
                  nice to have
                  • Experience in eCommerce domain with projects running on ATG and/or Hybris platform is a big plus
                    • Experience in JS, Java or Python

                      benefits for locations

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                      For you

                      • Free and discounted health services in medical and specialized centers
                      • Free online sports activities and wellness programs
                      • Paid sick leave days
                      • Stable income
                      • Paid time off

                      For your comfortable work

                      • 100% remote work forever
                      • Stable workload
                      • Free licensed software
                      • Possibility to work on your own device (BYOD)
                      • Relocation opportunities
                      • Flexible engagement models

                      For your growth

                      • Free trainings for technical and soft skills
                      • Access to LinkedIn Learning platform
                      • Language courses
                      • Access to internal and external e-Libraries
                      • Certification opportunities
                      • Skill advisory service
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