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Support Engineer for a British Luxury Brand

Support Engineer for a British Luxury Brand 40 hrs/week, 12+ months
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Sorry, the job is expired

Currently, we are looking for a remote Support Engineer to join our team.

The client is a British luxury fashion house based in London, England. It has been founded in 1856 and focuses on and distributes trench coats (for which it is most famous), ready-to-wear outerwear, fashion accessories, fragrances, sunglasses, and cosmetics.

Responsibilities

  • Deliver professionally Incident, Problem, Change management
    • Deliver Service Transition and Continuous Service Improvements
      • Keep agreed scope for L2 Support maintained properly following SLAs
        • Increase stakeholders’ and customers’ satisfaction (internal, external)

          Requirements

          • 6+ months of experience in supporting Production systems
            • Good communication skills
              • Should be able to communicate with the customer and do tasks related to identifying , troubleshooting and resolving application issues, do root cause analysis.
                • Excellent verbal and written communication skills, B2+ level of English

                  Nice to have

                  • Experience in eCommerce domain with projects running on ATG and/or Hybris platform is a big plus
                    • Experience in JS, Java or Python
                      Support.Application
                      Business Correspondence
                      ITIL
                      Networks
                      LinuxSQL

                      Benefits in eligible locations

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                      For you

                      • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                      • Individual sessions with professional psychologists and coaches
                      • Free corporate sports and wellness programs
                      • Stable income
                      • Paid time off
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                      For your comfortable work

                      • 100% remote work forever
                      • Free licensed software
                      • Possibility to work on your own device (BYOD)
                      • Stable workload
                      • Relocation opportunities
                      • Flexible engagement models
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                        For your growth

                        • Free trainings for technical and soft skills
                        • Access to LinkedIn Learning platform
                        • Language courses
                        • Access to internal and external e-Libraries
                        • Certification opportunities
                        • Skill advisory service
                          hot

                          40 hrs/week

                          Hours per week

                          12+ months

                          Project length

                          Belarus, Colombia, Russia, Ukraine

                          Locations eligible for the position