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Support Engineer for a Leading Broadband Company

Support Engineer for a Leading Broadband Company 40 hrs/week, 12+ months
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Currently, we're looking for a remote Support Engineer for a Leading Broadband Company.

The customer is one of the world’s leading broadband, communication and converged video companies, with operations in six European countries.

L2/L3 support of the production incidents of connectivity application and all integrated services: root cause analysis, workaround investigation, health check monitoring. 

Responsibilities

  • Development and operation of infrastructure, monitoring, diagnostics and elimination of weaknesses
    • Using existing and developing new environment deployment automation tools
      • Interaction with development teams, optimization of CI / CD processes based on GitLab

        Requirements

        • 6+ months in an international environment as an L2/L3 support engineer
          • Work with business requirements and customer needs.
            • Perform on level of understanding to support quality standards
              • Desire to learn new technologies
                • Be ready for challenging tasks
                  • Being responsible in working by priority. Kanban methodology is used in the team
                    • Ability to work in a constantly changing environment
                      • Ability to provide e2e production support
                        • Ability to cover the support of Multiplatform infrastructure
                          • Problem-solving oriented approach
                            • Readiness for night/weekend on-call support according to duty schedule (1-2 days a week)
                              • Ability to create support/troubleshoot documentation using wiki space
                                • Has experience in troubleshoot/diagnosis

                                  Nice to have

                                  • Knowledge of Jira
                                    • Extensive experience in Kibana, Grafana and Postman
                                      • Experience in Charles proxy(or any other debugging proxy tool)
                                        Support.Application

                                        Benefits in eligible locations

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                                        For you

                                        • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                                        • Individual sessions with professional psychologists and coaches
                                        • Free corporate sports and wellness programs
                                        • Stable income
                                        • Paid time off
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                                        For your comfortable work

                                        • 100% remote work forever
                                        • Free licensed software
                                        • Possibility to work on your own device (BYOD)
                                        • Stable workload
                                        • Relocation opportunities
                                        • Flexible engagement models
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                                          For your growth

                                          • Free trainings for technical and soft skills
                                          • Access to LinkedIn Learning platform
                                          • Language courses
                                          • Access to internal and external e-Libraries
                                          • Certification opportunities
                                          • Skill advisory service
                                            hot

                                            40 hrs/week

                                            Hours per week

                                            12+ months

                                            Project length

                                            Belarus, Colombia, Russia, Ukraine

                                            Locations eligible for the position