Remote Support Quality Control Specialist position | EPAM Anywhere
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Support Quality Control Specialist

Support Quality Control Specialist 40 hrs/week, 12+ months

We are looking for a remote Operations Excellence Analyst (job boards and applicants processing domain) to join our team to assist in high-quality data infrastructure development and analyze, digitalization of mass hiring business processes for a new innovative program related to the labor marketplace. 

Responsibilities

  • Provide performance reports and metrics for development of talent sourcing platform 
    • Critically evaluate existing data sources and data collection, quality of processing and calls, analysis, and usage practices, and contribute to their improvement 
      • Effectively handle urgent ad-hoc data analysis requests from multiple stakeholders 
        • Introduce new tools and methods to improve data management processes while avoiding disruptions and ensuring that transition to new practices is not hurting day-to-day work of data users 
          • Assist in preparing presentations / digests for program monthly / quarterly results evaluation 
            • Contribute to talent acquisition processes improvement by identifying data trends and patterns to act upon 
              • Be responsible for talent acquisition process audit 

                Requirements

                • 3+ years of professional experience in any analytical or recruitment role preferably 
                  • English B2+ 
                    • Strong analytical skills (ability to find, transform and analyze raw data without explicit guidance and direct supervision) 
                      • Good MS office skills, especially Excel skills 
                        • To be a problem solver at heart with a genuine interest in learning by helping 
                          • Ability to multi-task and adapt quickly to a constantly changing environment 

                            Nice to have

                            • Goal, detail, and results-oriented; extremely organized; and motivated 
                              • Ability to multi-task and prioritize 
                                • Interest in both advanced analytics and people management processes 

                                  We offer

                                  • Be a part of hyper-growth Flexible work hours and remote work
                                    • Be a part of a culture of learning that will take your professional growth to another level with collaborative and thoughtful team members
                                      • Distributed team across offices globally
                                        • Social package — medical insurance, sports
                                          • Compensation for sick lists and regular vacations
                                            Microsoft Office
                                            Personnel Management - Recruitment

                                            Benefits in eligible locations

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                                            For you

                                            • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                                            • Individual sessions with professional psychologists and coaches
                                            • Free corporate sports and wellness programs
                                            • Stable income
                                            • Paid time off
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                                            For your comfortable work

                                            • 100% remote work forever
                                            • Free licensed software
                                            • Possibility to work on your own device (BYOD)
                                            • Stable workload
                                            • Relocation opportunities
                                            • Flexible engagement models
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                                              For your growth

                                              • Free trainings for technical and soft skills
                                              • Access to LinkedIn Learning platform
                                              • Language courses
                                              • Access to internal and external e-Libraries
                                              • Certification opportunities
                                              • Skill advisory service

                                                40 hrs/week

                                                Hours per week

                                                12+ months

                                                Project length

                                                Belarus, Russia, Ukraine

                                                Locations eligible for the position