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middle salesforce business analyst

bullets
Salesforce, Advanced Business Analysis, SDLC Methodologies, Salesforce Configuration, User stories
bullets
Ukraine, Armenia, Georgia, Poland

We are seeking a remote Middle Salesforce Business Analyst to join our team.

Your primary focus will be converting business requests into requirements that our Salesforce developers and admins can use to make modifications and enhancements to the Salesforce software. You will work closely with both the business and development teams to ensure that our solutions align with business objectives and meet quality standards. This role requires advanced business analysis skills, including the ability to engage with onshore stakeholders to understand business objectives, processes, and requirements.

responsibilities
  • Engage with onshore stakeholders to understand business objectives, processes, and requirements
  • Conduct virtual workshops, interviews, and surveys to gather and document detailed business requirements
  • Analyze business processes and identify opportunities for optimization and automation within the Salesforce ecosystem
  • Perform data analysis to assess data integrity and quality within Salesforce, implementing data cleansing and enrichment strategies as needed
  • Design data migration plans to facilitate seamless transition of data between systems
  • Work with integration teams to design and implement integrations between Salesforce and other systems, ensuring data consistency and accuracy
  • Develop test plans and test cases to validate Salesforce configurations and customizations
  • Conduct thorough testing of new features and enhancements, ensuring alignment with business requirements and quality standards
  • Create user documentation, training materials, and knowledge articles to promote user adoption and self-service support
  • Provide remote training and support to end-users on Salesforce functionality, troubleshooting issues and answering inquiries as needed
requirements
  • 2+ years of experience as a Business Analyst, with a focus on Salesforce platform
  • Proficiency in Salesforce configuration and customization using declarative tools, with experience working in an offshore capacity
  • Working knowledge of some / or all the following lines of business (Commercial Auto, General Liability, Aviation, Workers Compensation, and Property/Casualty)
  • Insurance industry experience and knowledge with an understanding of the terminology, business functions (UW, Claims, Finance, Actuarial) and business processes
  • Experience with formal SDLCs and business analysis methodologies. Has a working knowledge of business analysis documentation standards.
  • Hands-on experience writing user stories 
  • Experience using standard project and business tools including TFS and Rally
  • Familiarity with a broad multi-disciplinary information technology and proven experience in systems deployment
  • Must have experience with using Salesforce for insurance or reinsurance
  • Experience in Microsoft Project, Excel, PowerPoint, Project, and SharePoint
  • Must have experience working with various organizational units with a proven track record of working with IT departments and businesses
  • Excellent problem-solving and analytical skills
  • B2+ English level proficiency
nice to have
  • Experience with Agile methodology

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