Empleos de Big Data Ingeniero en Mexico

This role requires a skilled individual who can configure and troubleshoot a broad range of technologies like LAN, WAN, Firewall, Server, and SD-WAN. You will be responsible for monitoring network systems, analyzing incidents, and identifying performance issues proactively. In addition, you will collaborate with L3 network teams to support edge networks, utilizing industry best practices in Cisco IOS and SD-WAN platforms. As a member of the team, you will create and develop functional requirements of infrastructure systems to improve quality, performance, external interfaces, and constraints.

We are hiring a Senior IT Operations Automation Engineer to join our L3 Support Team in Mexico-city. This role requires working on IT Infrastructure and Operations tools, specifically focusing on Microsoft Azure Firewall and SolarWinds monitoring tools. The ideal candidate should have experience in configuring and troubleshooting a breadth of technologies such as LAN, WAN, Firewall, Server, and SD-WAN. You will be responsible for monitoring network systems, analyzing incidents, identifying performance issues proactively, and analyzing infrastructure needs during new project requirement analysis.

As a Senior CX/UX Researcher, your primary focus will be to collaborate with the product leadership to understand the user(s) and the needs of the business, as well as interact with processes and systems to identify research needs and execute them. You will guide the product team in strategic decision-making, from identifying key user needs to the end of the envisioning process, followed by continuous usability testing of existing and new patterns. You will explore the behaviors and motivations of our users through methods like contextual inquiry, surveys, and usability testing. You will be an ambassador of design thinking and a user-centered process.

You will collaborate with product leadership to understand the user and business needs and to identify research requirements. You will be responsible for guiding the product team in strategic decision-making, from identifying user needs to continuous usability testing of existing and new patterns. Your role involves creating understanding and empathy around user needs and exploring user behavior and motivations through methods like contextual inquiry, surveys, and usability testing. As an ambassador of design thinking and user-centered processes, you will champion new ideas, take risks, and relentlessly pursue excellence.

You will be an essential part of our BPO team and work closely with delivery organizations, account managers, and pre-sales teams to develop the best approaches for service provisioning while creating estimates, timeline and cost analysis that would lead to successful implementation and project delivery. You will be responsible for the successful implementation of new projects, takeover existing services, and driving the initial discovery phase by working with client business stakeholders and other teams inside the organization.