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senior cx/ux researcher

bullets
User Research, Go To Market Strategy & Design, Qualitative Methods, Research Preparation, Survey Research, UX Strategy and Design Roadmap, UX Design
bullets
Brazil, Colombia, Mexico

We are seeking a Senior CX/UX Researcher to join our remote team.

As a Senior CX/UX Researcher, your primary focus will be to collaborate with the product leadership to understand the user(s) and the needs of the business, as well as interact with processes and systems to identify research needs and execute them. You will guide the product team in strategic decision-making, from identifying key user needs to the end of the envisioning process, followed by continuous usability testing of existing and new patterns. You will explore the behaviors and motivations of our users through methods like contextual inquiry, surveys, and usability testing. You will be an ambassador of design thinking and a user-centered process.

responsibilities
  • Collaborate with the product leadership to understand the user(s) and the needs of the business
  • Interact with processes and systems to identify research needs and execute them
  • Guide the product team in strategic decision-making, from identifying key user needs to the end of the envisioning process
  • Continuous usability testing of existing and new patterns
  • Explore the behaviors and motivations of our users through methods like contextual inquiry, surveys, and usability testing
  • Be an ambassador of design thinking and a user-centered process
  • Ask smart questions, take risks, champion new ideas, and relentlessly pursue excellence
  • Engage with your mentor for continuous learning and development of technical and soft skills
requirements
  • At least 3 years of experience in user research, ideally within an agile environment
  • Proven track record of leading and mentoring a team of engineers
  • Solid grasp of generative and evaluative research methods for collecting data and insights that reveal user's behaviors, needs, and opinions and can use the insights to inform design decisions
  • Experience conducting studies on go-to-market strategies, analyzing data, and providing recommendations
  • Advocate research findings to diverse audiences through engaging reports and presentations
  • Experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment
  • Familiar with the principles of Lean Product and Lean UX, and have a solid grasp of user-centered design (UCD)
  • Open to feedback and have no issues receiving (constructive) criticism
  • Excellent verbal and written communication skills in English are essential
  • Fluent Portuguese is a must-have
nice to have
  • Hands-on experience in UX Design

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