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2nd Line/Environments Support Engineer for an Apparel and Footwear Company

2nd Line/Environments Support Engineer for an Apparel and Footwear Company 40 hrs/week, 12+ months
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We are currently looking for a remote 2nd Line/Environments Support Engineer with Magento experience and familiarity with Magento eCommerce platform to join our team.

The customer is an apparel and footwear company that controls over 30 brands related to informal and sportswear and thousands of stores in the four corners of the globe.

The objective of this project is assisting the customer on the execution of its business processes, through the investigation and resolution of application issues or assistance with functional questions related to the Magento Applications and related to all the integrations with third party systems.


  • Incremental development
    • Bug Fixing
      • System Administration (Backups, DB maintenance)
        • Product Catalog Maintenance (Content Formatting, SEO Compliance, Image Touch-Ups, etc.)
          • System Monitoring and Problem Solving
            • A/B Testing (upon specific request)
              • Provide Analytics Reports and Recommendations
                • eCommerce Platform SEO Support (upon specific request)
                  • Critical Support with guaranteed response time
                    • Site up monitoring
                      • User flow monitoring (browse site, add/remove/update cart, checkout)
                        • eCommerce store backend monitoring (up to 2 critical integrations such as payment and taxation services)
                          • Weekly status meetings and quarterly business planning meetings


                            • Experience with Magento
                              • Knowledge of Magento eCommerce platform
                                • Knowledge of e-commerce data organization and relationships
                                  • Good client-facing communication skills

                                    Benefits in eligible locations


                                    For you

                                    • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                                    • Individual sessions with professional psychologists and coaches
                                    • Free corporate sports and wellness programs
                                    • Stable income
                                    • Paid time off

                                    For your comfortable work

                                    • 100% remote work forever
                                    • Free licensed software
                                    • Possibility to work on your own device (BYOD)
                                    • Stable workload
                                    • Relocation opportunities
                                    • Flexible engagement models

                                      For your growth

                                      • Free trainings for technical and soft skills
                                      • Access to LinkedIn Learning platform
                                      • Language courses
                                      • Access to internal and external e-Libraries
                                      • Certification opportunities
                                      • Skill advisory service

                                        40 hrs/week

                                        Hours per week

                                        12+ months

                                        Project length

                                        Belarus, Brazil, Chile, Colombia, India, Russia, Ukraine

                                        Locations eligible for the position