2nd line support engineer for video game company

Active Directory, Customer Service (Logistics in Supply Chain), Troubleshooting, Windows, macOS

Viet Nam

Sorry, the job is expired

2nd Line Support Engineer for Video Game Company

Expired job

Currently, we are looking for a remote 2nd Line / Environments Support Engineer to join our team.

The customer is an American video game and software developer and publisher, developing a commercially available game engine that also powers their internally developed video games.

This role handles Tier 1 and 2 support tasks.

responsibilities

User support, troubleshooting, responding to Jira tickets, answering to users through slack or phone calls
The team will be working on 24x7, participating in on-call rotations, this will include holiday coverage and eventually weekend support

requirements

Experience using help desk ticketing system (JIRA Service Desk is a plus)
Strong understanding of desktop components and desktop architecture
Experience using backup/recovery software for desktops
Experience building and repairing custom desktops
Experience using remote support tools (example; Dameware)
Maintaining desktop documentation (Confluence is a plus)
Experience dealing with incident troubleshooting and escalation procedures
Basic understanding of TCP/IP routing and network protocols
Ability to troubleshoot network issues, for wireless, LAN, and WAN
Basic understanding of how DNS, DHCP, DFS, GPO plays in a desktop ecosystem
Experience with Windows 7,10 required
Experience supporting Mac OS required
Experience using software deployment tools
Basic experience with A/V hardware and conference room setups (Control4 a plus)
Basic support of video conferencing solutions such as Lifesize, Google Hangouts, etc.
Strong customer service skills
Must be able to work well independently
Ability to prioritize and quickly resolve issues
Excellent analytical and problem-solving skills
Excellent verbal and written communication
Strong organization skills
Experience using a help desk ticketing system (JIRA Service Desk is a plus)
Experience participating in an On-call rotation
English level proficiency B1

nice to have

Identity management through Active Directory & Okta
Familiarity with ITIL
Experience developing scripts to automate day to day desktop activities (PowerShell, shell scripting, or python)
Experience supporting Atlassian suite products like JIRA, Confluence and JIRA Service Desk
Familiarity with version control systems such as Git, Perforce
Windows Server 2008/2012

benefits for locations

Viet Nam

For you

Medical insurance with 100% of insurance cost covered for you and your legal dependents
Paid time off
Stable income

For your comfortable work

100% remote work forever
Free licensed software
Possibility to work on your own device (BYOD)
Stable workload
Relocation opportunities
Flexible engagement models

For your growth

Free trainings for technical and soft skills
Language courses
Access to internal communities and competency centers
Access to internal and external e-Libraries
Certification opportunities
Skill advisory service

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