Skip To Main Content
backgo to search

2nd line support engineer for video game company

Support.Users, macOS
Viet Nam
Sorry the job is no longer available.

Currently, we are looking for a remote 2nd Line / Environments Support Engineer to join our team.

The customer is an American video game and software developer and publisher, developing a commercially available game engine that also powers their internally developed video games.

This role handles Tier 1 and 2 support tasks.

  • User support, troubleshooting, responding to Jira tickets, answering to users through slack or phone calls
    • The team will be working on 24x7, participating in on-call rotations, this will include holiday coverage and eventually weekend support
      • Experience using help desk ticketing system (JIRA Service Desk is a plus)
        • Strong understanding of desktop components and desktop architecture
          • Experience using backup/recovery software for desktops
            • Experience building and repairing custom desktops
              • Experience using remote support tools (example; Dameware)
                • Maintaining desktop documentation (Confluence is a plus)
                  • Experience dealing with incident troubleshooting and escalation procedures
                    • Basic understanding of TCP/IP routing and network protocols
                      • Ability to troubleshoot network issues, for wireless, LAN, and WAN
                        • Basic understanding of how DNS, DHCP, DFS, GPO plays in a desktop ecosystem
                          • Experience with Windows 7,10 required
                            • Experience supporting Mac OS required
                              • Experience using software deployment tools
                                • Basic experience with A/V hardware and conference room setups (Control4 a plus)
                                  • Basic support of video conferencing solutions such as Lifesize, Google Hangouts, etc.
                                    • Strong customer service skills
                                      • Must be able to work well independently
                                        • Ability to prioritize and quickly resolve issues
                                          • Excellent analytical and problem-solving skills
                                            • Excellent verbal and written communication
                                              • Strong organization skills
                                                • Experience using a help desk ticketing system (JIRA Service Desk is a plus)
                                                  • Experience participating in an On-call rotation
                                                    • English level proficiency B1

                                                      These jobs are for you

                                                      benefits for locations

                                                      For you
                                                      • Medical insurance with 100% of insurance cost covered for you and your legal dependents
                                                      • Paid time off
                                                      • Stable income
                                                      For your comfortable work
                                                      • 100% remote work forever
                                                      • Free licensed software
                                                      • Possibility to work on your own device (BYOD)
                                                      • Stable workload
                                                      • Relocation opportunities
                                                      • Flexible engagement models
                                                      For your growth
                                                      • Free trainings for technical and soft skills
                                                      • Language courses
                                                      • Access to internal communities and competency centers
                                                      • Access to internal and external e-Libraries
                                                      • Certification opportunities
                                                      • Skill advisory service
                                                      get job alerts in your inboxHundreds of open jobs for Software Engineers, QA, DevOps, Business Analysts and other tech professionals
                                                      a smiling man wearing sunglasses