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Business Analyst for a professional services company

Business Analyst for a professional services company 40 hrs/week, 12+ months

Currently we are looking for a remote Business Analyst for a professional services company for our team.

The customer is a call center firm, who has acquired a small software company developing a cloud experience platform for call centers.

Responsibilities

  • Increase the focus on scripting issue inside the project’s tool
    • Resolve migration problem and improve user experience
      • Serve as a subject matter expert and analyst/consultant, to understand customer’s needs, gather and document requirements
        • Help clients understand the best mix of technologies, design solutions and services and how they should be delivered to maximize effectiveness
          • Work to understand the intersection between technology, customers and business to cultivate business development opportunities
            • Understand and stay abreast of current and emerging digital trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects client’s business and initiatives

              Requirements

              • 6+ months of business analysis experience or a related field
                • English level B2+
                  • Advanced technical skills, excellent documentation skills
                    • Ability to plan and execute requirement analysis in a logical, structured, systematic manner
                      • Good leadership and social skills
                        • Ability to work in a fast-moving, high-pressure environment whilst maintaining accuracy and attention to detail
                          • Ability to operate independently, and as part of a team

                            Nice to have

                            • Experience with call management (Call Center)

                              Benefits in eligible locations

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                              For you

                              • Prepaid Medicine with Colsanitas for you and your legal dependents 
                              • MetLife Life Insurance for you 
                              • Thousands of projects for top brands
                              • Stable income
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                              For your comfortable work

                              • 100% remote work forever
                              • Free licensed software
                              • Possibility to work on your own device (BYOD)
                              • Stable workload
                              • Relocation opportunities
                              • Flexible engagement models
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                              For your growth

                              • Free trainings for technical and soft skills
                              • Free access to LinkedIn Learning platform
                              • Support from a personal Skill Advisor
                              • Language courses
                              • Free access to internal and external e-Libraries
                              • Access to internal communities and competency centers
                              • Certification opportunities

                              40 hrs/week

                              Hours per week

                              12+ months

                              Project length

                              Colombia

                              Locations eligible for the position