environments support engineer for an information services company

Level 2 support services for new CMP applications and components: Condor, MACE, conversion services (PCI team) etc., Documentum and Mercury TAL is secondary.

Incident and problem management: investigation and troubleshooting of content related issues (QA/UAT issues from DEV team), escalation of operational and development issues to appropriate teams after preliminary analysis.

Proactive monitoring and event management: analysis of system alerts, logs, system behaviors, resource utilization and performance trends.

Participation in daily verbal and email communications in English.

Utilized technologies: Windows/Linux, MS SQL Server, Documentum, AllegroGraph, XML/XSLT, SQL/Bash scripting, Java technologies, Apache.

6+ months experience in Production support of content management and delivery platforms such as Documentum, which can be consistent with Wolters Kluwer CMP/Condor platform (experience with delivery platforms i.e. supporting “pipelines” which deliver content sets thru different stages to its final state and publish).

Strong skills in content related issues investigation and troubleshooting, incidents and problems solving. Knowledge of XML/XSLT languages is required to perform such investigations.

QA or Development background (Java) is a plus as a part of troubleshooting skills.

Ability to develop queries/scripts for data analysis using SQL (person should be able to quick learn of Documentum DQL and Allegrograph SPARQL to perform then various queries), and logs analysis using Bash.

Good technical background in Windows, MS SQL Server, Linux, Apache: operational background is a plus.

Understanding of Java technologies: ability to analyze issues with custom tools/scripts running on JVM.

English level B2