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Environments Support Engineer for an Information Services Company

Environments Support Engineer for an Information Services Company 40 hrs/week, 12+ months
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Currently, we're looking for a remote Environments Support Engineer for an Information Services Company.


  • Level 2 support services for new CMP applications and components: Condor, MACE, conversion services (PCI team) etc., Documentum and Mercury TAL is secondary.
    • Incident and problem management: investigation and troubleshooting of content related issues (QA/UAT issues from DEV team), escalation of operational and development issues to appropriate teams after preliminary analysis.
      • Proactive monitoring and event management: analysis of system alerts, logs, system behaviors, resource utilization and performance trends.
        • Participation in daily verbal and email communications in English.
          • Utilized technologies: Windows/Linux, MS SQL Server, Documentum, AllegroGraph, XML/XSLT, SQL/Bash scripting, Java technologies, Apache.


            • 6+ months experience in Production support of content management and delivery platforms such as Documentum, which can be consistent with Wolters Kluwer CMP/Condor platform (experience with delivery platforms i.e. supporting “pipelines” which deliver content sets thru different stages to its final state and publish).
              • Strong skills in content related issues investigation and troubleshooting, incidents and problems solving. Knowledge of XML/XSLT languages is required to perform such investigations.
                • QA or Development background (Java) is a plus as a part of troubleshooting skills.
                  • Ability to develop queries/scripts for data analysis using SQL (person should be able to quick learn of Documentum DQL and Allegrograph SPARQL to perform then various queries), and logs analysis using Bash.
                    • Good technical background in Windows, MS SQL Server, Linux, Apache: operational background is a plus.
                      • Understanding of Java technologies: ability to analyze issues with custom tools/scripts running on JVM.
                        • English level B2

                          Benefits in eligible locations


                          For you

                          • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                          • Individual sessions with professional psychologists and coaches
                          • Free corporate sports and wellness programs
                          • Stable income
                          • Paid time off

                          For your comfortable work

                          • 100% remote work forever
                          • Free licensed software
                          • Possibility to work on your own device (BYOD)
                          • Stable workload
                          • Relocation opportunities
                          • Flexible engagement models

                            For your growth

                            • Free trainings for technical and soft skills
                            • Access to LinkedIn Learning platform
                            • Language courses
                            • Access to internal and external e-Libraries
                            • Certification opportunities
                            • Skill advisory service

                              40 hrs/week

                              Hours per week

                              12+ months

                              Project length

                              Belarus, Colombia, Russia, Ukraine

                              Locations eligible for the position