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junior help desk specialist for a British energy services company

Support.Users, Call management (Call Center), Communication
Sorry the job is no longer available.

Currently, we are looking for a remote Help Desk Specialist to join our team.

The customer is a British provider of oilfield services to the international oil and gas industry.

In this role you will be required to insure support and continuous improvement of the client's application and infrastructure.

  • Incident recording, classification, initial triage
    • Request resolution or escalation to responsible parties
      • Monitoring the status and progress toward resolution of all open incidents
        • Keeping affected users informed about progress
          • Resolution and recovery of incidents not assigned to resolution groups
            • Resolution confirmation and closure of incidents
              • Detecting potential trends and liaising with problem management where applicable
                • 6+ months experience in users support
                  • Proven ability to work independently and as a team member
                    • Analytical / troubleshooting / problem solving skills
                      • Excellent customer service skills
                        • Ability to perform job functions under stress and pressure
                          • Good communication (written and oral) and interpersonal skills
                            • Fine organizational, multitasking, and time-management skills
                              • Overall understanding of IT
                                • Microsoft Office (Office 365) products knowledge
                                  • ITIL Foundation is a plus
                                    • Advanced level of English
                                      nice to have
                                      • Knowledge of Active Directory, Azure Active Directory
                                        • ITIL proficiency
                                          • Windows Administration experience

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                                            • MetLife Life Insurance for you 
                                            • Thousands of projects for top brands
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                                            • 100% remote work forever
                                            • Free licensed software
                                            • Possibility to work on your own device (BYOD)
                                            • Stable workload
                                            • Flexible engagement models
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                                            • Free trainings for technical and soft skills
                                            • Free access to LinkedIn Learning platform
                                            • Support from a personal Skill Advisor
                                            • Language courses
                                            • Free access to internal and external e-Libraries
                                            • Access to internal communities and competency centers
                                            • Certification opportunities
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