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junior support engineer for an oil company

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Support.Users
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Sorry the job is no longer available.

Currently we are looking for a remote Support Engineer to join our global team.

The customer is the state-owned oil company of the United Arab Emirates. It is the world's 12th largest oil company by production. The company is planning the large scale production of hydrogen fuel as a clean energy fuel to replace oil exports.

responsibilities
  • Communicating with coworkers to diagnose problems.
    • Installing and configuring hardware and software.
      • Talking coworkers through the process of fixing technical issues.
        • Prioritizing workload to ensure the most critical issues are resolved first.
          • Documenting common support procedures that coworkers can follow.
            • Providing support remotely when necessary.
              requirements
              • Excellent communication skills
                • Good English(B2+) - both verbal and writing
                  • Represent professional manner with client to capture incoming issue Registrate issues in the tracking tool
                    • Assign for L2 team for investigation and get back with feedback and/or ETA
                      • 6+ months of working experience

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