Lead 2nd Line / Environments Support Engineer | EPAM Anywhere
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Lead 2nd Line / Environments Support Engineer

Lead 2nd Line / Environments Support Engineer 40 hrs/week, 12+ months
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We are currently looking for a remote Lead 2nd Line / Environments Support Engineer with 5+ years of experience as a production support engineer and hands-on experience in administrating Atlassian products to join our team.

The customer is a global firm that invests in multiple asset classes and strategies worldwide.

Responsibilities

  • Maintain event, incident, problem and knowledge management processes
    • Participate in project activities as part of continuous service improvement
      • Collaborate with business and technical stakeholders to ensure environment stability
        • Perform environment monitoring and issues resolution during respective regions’ market hours
          • Support end-to-end data flows and health/sanity checks of the systems/applications
            • Ensure platform stability (application work in frames of agreed SLA, notify management/client in case of unexpected behavior)
              • Ensure issue resolutions happens within agreed RTO
                • Logs review, data discovery in database tables for investigation of workflows failures
                  • Raise a defect and start pro-active work on resolution when the issue got identified
                    • Escalate unexpected behavior found during logic review (bugs in implementation) to the implementers team Investigate and supply analysis for fix application/configuration issues on production environment (improper configuration/deny of services, etc.)
                      • Support defect fixes rollouts
                        • Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications)
                          • Be responsible for governance process during issue remediation and post root cause investigation process
                            • Work with Windows and Unix-based applications, organized as a microservices within various containerization tool
                              • Get hands-on experience with on-premise and cloud infrastructure and services

                                Requirements

                                • 5+ years of experience as a production support engineer
                                  • Hands-on experience in administrating Atlassian products like Jira, Confluence, Bamboo, Jenkins, Artifactory, Bitbucket (Git)
                                    • Extensive experience with maintaining CI/CD process
                                      • Solid experience with source control system
                                        • Experience in handling and supporting Confluent Kafka
                                          • Clear understanding of ITIL framework and SDLC process
                                            • Familiarity with load-balanced and clustered environments
                                              • Experience with batch systems like ActiveBatch, Control-M, AutoSys
                                                • Upper-intermediate English level (both written and spoken)
                                                  • Strong analytical mindset, responsible, multi-tasking, client oriented
                                                    • Excellent communication skills
                                                      • Practical experience with data gathering and processing, data discovery
                                                        • Bash, Shell, PowerShell (or any other language) scripting skills

                                                          Benefits in eligible locations

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                                                          For you

                                                          • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                                                          • Individual sessions with professional psychologists and coaches
                                                          • Free corporate sports and wellness programs
                                                          • Stable income
                                                          • Paid time off
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                                                          For your comfortable work

                                                          • 100% remote work forever
                                                          • Free licensed software
                                                          • Possibility to work on your own device (BYOD)
                                                          • Stable workload
                                                          • Relocation opportunities
                                                          • Flexible engagement models
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                                                            For your growth

                                                            • Free trainings for technical and soft skills
                                                            • Access to LinkedIn Learning platform
                                                            • Language courses
                                                            • Access to internal and external e-Libraries
                                                            • Certification opportunities
                                                            • Skill advisory service

                                                              40 hrs/week

                                                              Hours per week

                                                              12+ months

                                                              Project length

                                                              Belarus, Brazil, Chile, Colombia, Russia, Ukraine

                                                              Locations eligible for the position