Lead 2nd Line/Environments Support Engineer | EPAM Anywhere

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Lead 2nd Line / Environments Support Engineer

Lead 2nd Line / Environments Support Engineer 40 hrs/week, 12+ months

We are currently looking for a remote Lead 2nd Line / Environments Support Engineer with 5+ years of experience as a production support engineer and hands-on experience in administrating Atlassian products to join our team.

The customer is a global firm that invests in multiple asset classes and strategies worldwide.

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM Anywhere.

We accept CVs only in English.

Responsibilities

  • Maintain event, incident, problem and knowledge management processes
    • Participate in project activities as part of continuous service improvement
      • Collaborate with business and technical stakeholders to ensure environment stability
        • Perform environment monitoring and issues resolution during respective regions’ market hours
          • Support end-to-end data flows and health/sanity checks of the systems/applications
            • Ensure platform stability (application work in frames of agreed SLA, notify management/client in case of unexpected behavior)
              • Ensure issue resolutions happens within agreed RTO
                • Logs review, data discovery in database tables for investigation of workflows failures
                  • Raise a defect and start pro-active work on resolution when the issue got identified
                    • Escalate unexpected behavior found during logic review (bugs in implementation) to the implementers team Investigate and supply analysis for fix application/configuration issues on production environment (improper configuration/deny of services, etc.)
                      • Support defect fixes rollouts
                        • Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications)
                          • Be responsible for governance process during issue remediation and post root cause investigation process
                            • Work with Windows and Unix-based applications, organized as a microservices within various containerization tool
                              • Get hands-on experience with on-premise and cloud infrastructure and services

                                Requirements

                                • 5+ years of experience as a production support engineer
                                  • Hands-on experience in administrating Atlassian products like Jira, Confluence, Bamboo, Jenkins, Artifactory, Bitbucket (Git)
                                    • Extensive experience with maintaining CI/CD process
                                      • Solid experience with source control system
                                        • Experience in handling and supporting Confluent Kafka
                                          • Clear understanding of ITIL framework and SDLC process
                                            • Familiarity with load-balanced and clustered environments
                                              • Experience with batch systems like ActiveBatch, Control-M, AutoSys
                                                • Upper-intermediate English level (both written and spoken)
                                                  • Strong analytical mindset, responsible, multi-tasking, client oriented
                                                    • Excellent communication skills
                                                      • Practical experience with data gathering and processing, data discovery
                                                        • Bash, Shell, PowerShell (or any other language) scripting skills

                                                          We offer

                                                          • Competitive compensation depending on experience and skills
                                                            • Work on enterprise-level projects on a long-term basis
                                                              • Full-time remote work
                                                                • Unlimited access to learning resources (EPAM training courses, English classes, Internal Library)
                                                                  • Community of 38,000+ industry's top professionals
                                                                    Support.Application

                                                                    40 hrs/week

                                                                    Hours per week

                                                                    12+ months

                                                                    Project length

                                                                    Belarus, Brazil, Chile, Colombia, India, Russia, Ukraine

                                                                    Locations eligible for the position