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middle 2nd line / environments support engineer

Network Virtualization and SDN, GCP Networking, Linux, Network Administration, Network services, GCP Containers
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We are seeking a remote Middle 2nd Line / Environments Support Engineer to provide technical and developer support to customers using Cloud Platform products, solutions, and APIs. This role requires extensive experience and technical knowledge in networking, Linux, and GCP Networking. You will work closely with the global 24x5-support organization in providing technical assistance and support to customers while following notification and escalation procedures. Additionally, you will collaborate with Engineers and Product Managers to enhance the product and ensure our customers' success through change requests and incident ticket handling.

  • Provide support to customers using Cloud Platform products, solutions, and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global 24x5-support organization
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management
  • Follow standards for communications with business involving operational issues
  • Design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams
  • Set up monitoring, conduct performance audit and performance optimization
  • Provide tactical vision
  • Test work thoroughly using test cases
  • At least 2 years' experience fully as a Networking Engineer or a combination of Networking and Sysadmin
  • Strong knowledge of Linux/UNIX and Windows Server
  • Knowledge of web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS and other
  • Knowledge of GCP Networking
  • Experience with routing protocols like (OSPF, BGP, EIGRP, etc. protocols) and set up load balancing
  • Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
  • Familiarity with multi-tasking and multi-processing and experience with shell scripting
  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
  • Capable to set up monitoring, conduct performance audit and performance optimization
  • Strong understanding of administration (user accounts, permission models, access control)
  • Experience troubleshooting with network troubleshooting tools (traceroute, iperf, tcproute) and identifying latency and performance issues (traffic egress/ingress, routing, forwarding rules and connectivity, etc.)
  • Expected to be able to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies
  • Familiarity with SQL
  • B2+ English level proficiency
nice to have
  • Experience with GCP Containers

These jobs are for you

benefits for locations

For you
  • Prepaid Medicine with Colsanitas for you and your legal dependents 
  • MetLife Life Insurance for you 
  • Thousands of projects for top brands
  • Stable income
For your comfortable work
  • 100% remote work forever
  • Free licensed software
  • Possibility to work on your own device (BYOD)
  • Stable workload
  • Flexible engagement models
For your growth
  • Free trainings for technical and soft skills
  • Free access to LinkedIn Learning platform
  • Support from a personal Skill Advisor
  • Language courses
  • Free access to internal and external e-Libraries
  • Access to internal communities and competency centers
  • Certification opportunities
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