middle cloud.gcp developer for software company

Manage day to day customer interaction mainly through the ticket system.

Troubleshoot software installation and configuration of Startozone data collector both via e-mail and Google meet.

Customer interactions cover a wide range of topics from account access to troubleshooting basic firewall and network issues on customer's installation of Stratozone software.

Promote customer self-help by promoting them to existing resources.

Manage repository of canned responses of our response templates for our mostly commonly asked questions.

Serve as point of contact for customers and engineering to escalate issues and feature requests.

2+ years of experience with Cloud.GCP

Knowledge of concepts related to network, system infrastructure and security (VLANs, firewall, proxy)

Experience with both Windows and Linux operating system.

Ability to navigate and run commands in Linux.

Experience and knowledge of Windows WMI