go to searchmiddle jira support specialist
Support.Users, Jira, Jira Software Data Center, Problem-solving
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Middle Jira Support Specialist
We are seeking a remote Middle Jira Support Specialist to join our team. You will be responsible for providing first-level support to our clients using Jira. This role involves troubleshooting technical issues, providing timely customer response, and managing the customer relationship to ensure satisfaction.
responsibilities
- Provide first-level support to customers experiencing issues with Jira software and its configuration on Jira project level
- Document and track customer inquiries, interactions, and resolutions in a ticketing system
- Troubleshoot and resolve technical issues related to Jira configurations (projects, boards, dashboards, etc.)
- Conduct training sessions to educate customers on the effective use of Jira
- Collaborate with the second-level support team and other technical teams for issue resolution
- Continually improve technical skills and stay updated with the latest Jira updates and features
- Assist in the creation and maintenance of user guides and documentation
requirements
- 2+ years of experience in a technical support role, ideally with project management software
- Strong familiarity with Jira Software Data Center and Jira configurations (projects, boards, dashboards, etc.)
- Experience in using ticketing systems to track customer inquiries and interactions
- Familiarity with ITIL and service management processes
- Strong problem-solving skills to quickly troubleshoot and resolve technical issues
- Ability to provide excellent customer service and maintain high levels of customer satisfaction
- Ability to work independently and as part of a team
- B2+ English level proficiency
nice to have
- Jira Administrator certification
- Experience in conducting training sessions
- Knowledge of other Atlassian products like Confluence
- Experience in working in a software development environment.
These jobs are for you
benefits for locations
Colombia
For you
- Prepaid Medicine with Colsanitas for you and your legal dependents
- MetLife Life Insurance for you
- Thousands of projects for top brands
- Stable income
For your comfortable work
- 100% remote work forever
- Free licensed software
- Possibility to work on your own device (BYOD)
- Stable workload
- Flexible engagement models
For your growth
- Free trainings for technical and soft skills
- Free access to LinkedIn Learning platform
- Support from a personal Skill Advisor
- Language courses
- Free access to internal and external e-Libraries
- Access to internal communities and competency centers
- Certification opportunities
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