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middle support engineer for a British luxury brand

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Application Support, Business Correspondence, Information Technology Infrastructure Library, Networks basics, Linux, SQL
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Sorry the job is no longer available.

Currently, we are looking for a remote Middle Support Engineer to join our team.

The client is a British luxury fashion house based in London, England. It has been founded in 1856 and focuses on and distributes trench coats (for which it is most famous), ready-to-wear outerwear, fashion accessories, fragrances, sunglasses, and cosmetics.

responsibilities
  • Deliver professionally Incident, Problem, Change management
    • Deliver Service Transition and Continuous Service Improvements
      • Keep agreed scope for L2 Support maintained properly following SLAs
        • Increase stakeholders’ and customers’ satisfaction (internal, external)
          requirements
          • 2+ years of experience in supporting Production systems
            • Good communication skills
              • Should be able to communicate with the customer and do tasks related to identifying , troubleshooting and resolving application issues, do root cause analysis.
                • Excellent verbal and written communication skills, B2+ level of English
                  nice to have
                  • Experience in eCommerce domain with projects running on ATG and/or Hybris platform is a big plus
                    • Experience in JS, Java or Python

                      These jobs are for you

                      benefits for locations

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                      For you
                      • Voluntary health insurance for you (100% covered) and your family (with corporate discount)
                      • Individual sessions with professional psychologists and coaches
                      • Free corporate sports and wellness programs
                      • Stable income
                      • Paid time off
                      For your comfortable work
                      • 100% remote work forever
                      • Free licensed software
                      • Possibility to work on your own device (BYOD)
                      • Stable workload
                      • Relocation opportunities
                      • Flexible engagement models
                        For your growth
                        • Free trainings for technical and soft skills
                        • Access to LinkedIn Learning platform
                        • Language courses
                        • Access to internal and external e-Libraries
                        • Certification opportunities
                        • Skill advisory service
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