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Middle Support Engineer for a Software Company

Middle Support Engineer for a Software Company 40 hrs/week, 12+ months

Currently we are looking for a remote Middle Support Engineer to join our global team.

The customer is a leading company that provides IT departments can create rules based on user, group or folder policy to determine whether files should be stored in the cloud or in an on-premise storage array.

Responsibilities

  • Service stability: Incident Management and Problem Management
    • Change Management on escort and delivery changes initiated by R&D
      • Maintain and optimize existing infrastructure and application set
        • Automates manual repeatable and day-to-day operations tasks
          • Perform review and management from costs and performance perspectives
            • Participate in improvements, optimization, and development of automation based on Ansible, Terraform-Terragrant, Jenkins, as well as related to the containerization of applications based on Kubernetes in AWS EKS
              • Participate in SCRAM-based processes as a part of the team

                Requirements

                • Technical background
                  • At least 2 years of hands-on experience in administrating Windows and Linux operating systems
                    • Experience in working with cloud-based infrastructure and applications (AWS)
                      • Experience in automation (preferable: knowledge in tools-set usage like an Ansible, Terragrunt-Terraform, Jenkins, K8S/EKS)
                        • Experience in monitoring and maintaining applications or software products, triaging incidents, participating in investigations with developers (SRE)
                          • Ready work in shifts for follow-the-sun on-call mode
                            • Accuracy in following instructions and procedures, familiarity with ITIL is welcomed
                              • Spoken English that allows joining calls and incident bridges
                                • Clear criminal history (background check will be required)

                                  Nice to have

                                  • Knowledge of Ansible, Jenkins
                                    • Familiar with DevOps, Kubernetes
                                      • Knowledge of ITIL
                                        • Experience with Terraform 

                                          Benefits in eligible locations

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                                          For you

                                          • Prepaid Medicine with Colsanitas for you and your legal dependents 
                                          • MetLife Life Insurance for you 
                                          • Thousands of projects for top brands
                                          • Stable income
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                                          For your comfortable work

                                          • 100% remote work forever
                                          • Free licensed software
                                          • Possibility to work on your own device (BYOD)
                                          • Stable workload
                                          • Relocation opportunities
                                          • Flexible engagement models
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                                          For your growth

                                          • Free trainings for technical and soft skills
                                          • Free access to LinkedIn Learning platform
                                          • Support from a personal Skill Advisor
                                          • Language courses
                                          • Free access to internal and external e-Libraries
                                          • Access to internal communities and competency centers
                                          • Certification opportunities
                                          hot

                                          40 hrs/week

                                          Hours per week

                                          12+ months

                                          Project length

                                          Brazil, Colombia

                                          Locations eligible for the position